Matthew Hopper

• Managed cash handling procedures, including counting and reconciling cash and conducting bank deposits.
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Implemented effective sales techniques to maximize sales revenue and meet or exceed sales goals.
• Monitored and maintained inventory levels to ensure product availability and minimize stockouts.
• Created visually appealing displays and arranged merchandise to attract and engage customers.
• Displayed merchandise by arranging in appealing ways to boost sales

• Performed in-depth plot analysis to analyze structure, themes, and character arcs within various narratives.
• Evaluated story structure to ensure cohesive and compelling storytelling.
• Researched and stayed up-to-date on industry trends to inform creative decision-making.
• Conducted script evaluation to provide constructive feedback on pacing, dialogue, and character development.
• Critiqued dialogue to enhance realism, depth, and character voice.

• Implemented strategies to optimize supply chain efficiency and reduce costs.
• Monitored stock levels and implemented control measures to prevent shortages or excess inventory.
• Processed orders accurately and efficiently to ensure timely delivery to customers.
• Conducted quality assurance inspections to ensure products met industry standards.
• Managed inventory levels to minimize waste and improve profitability.
• Analyzed data to identify trends and make informed decisions for process improvement.

• Processed orders accurately and efficiently to ensure timely delivery.
• Handled customer complaints professionally and empathetically, finding appropriate solutions to ensure customer satisfaction.
• Answered phone calls promptly and politely, providing assistance and information to customers.
• Resolved customer issues effectively and efficiently, taking ownership of problems until they were resolved to customer's satisfaction.
• Provided comprehensive product information to customers, addressing inquiries and ensuring informed purchasing decision.