Andrea Howard
Charlotte,NC
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
21
21
years of professional experience
Work History
General Manager
The Wine Note
07.2024 - Current
- Oversee daily operations, including staff management, inventory control, and guest services for a boutique wine shop
- Curate unique wine flights and manage special events, such as 'Paint and Sip Sundays' and 'Fireside Flight Wednesdays.'
- Foster relationships with local vendors and event partners to enhance guest experiences
- Drive revenue through innovative event planning, promotions, and customer engagement strategies
- Maintain financial oversight, ensuring profitability and operational efficiency
Owner/Interior Stylist/Home Stager
Stealthy Styling by Andrea LLC
01.2017 - Current
Event Manager
Gringo’s
07.2017 - 05.2020
- Managed events, catering, and food truck inquiries and calendars
- Built and maintained relationships with local property managers, realtors, and companies to generate revenue
- Managed all reviews for two restaurant locations across Yelp, Google, Facebook, and Open Table
Product Manager/ASM of Merchandising - PINK
Victoria’s Secret
12.2007 - 11.2016
- Hired and developed top talent in each location
- Produced profitable top-line sales through CSL segment ownership and talent development
- Drove brand delivery and operations through ownership of financial controllables, product life cycle, and visual presentations
- Traveled throughout the district teaching merchandise flow standards to new team members
- Opened the 5th Avenue location in NYC and implemented merchandise flow processes for PINK
General Manager
The Limited
05.2012 - 07.2016
- Led new store opening in Winston Salem, NC in 2012; hired and trained the entire management and sales team within two months
- Consistently drove profitable business results and operational excellence through effective selection, training, and coaching of store associates
- Focused on client experience, retail revenue growth, expense management, and merchandising
Assistant Food and Beverage Manager
Loew's Hotel
01.2004 - 01.2007
- Managed daily operations of multiple food and beverage outlets, ensuring high-quality service and guest satisfaction
- Supervised and trained staff, overseeing scheduling, performance evaluations, and conflict resolution
- Assisted in budgeting, cost control, and inventory management to maximize profitability
- Coordinated with kitchen and bar teams to ensure seamless food and beverage service
- Monitored compliance with health and safety regulations, as well as company policies
- Developed and implemented promotional events to increase revenue and customer engagement
- Managed vendor relationships and procurement of food and beverage supplies
Education
Marketing/Marketing Management
CUNY Baruch
Skills
- Budgeting & Cost Control
- Revenue Growth Strategies
- Vendor & Inventory Management
- Hospitality & Guest Relations
- Customer Service Excellence
- Event Planning & Coordination
- Brand Development & Managements
- Social Media & Online Reputation Management
- Promotional Event Planning
- Restaurant & Bar Management
- Wine & Beverage Knowledge
- Health & Safety Compliance
Timeline
General Manager
The Wine Note
07.2024 - Current
Event Manager
Gringo’s
07.2017 - 05.2020
Owner/Interior Stylist/Home Stager
Stealthy Styling by Andrea LLC
01.2017 - Current
General Manager
The Limited
05.2012 - 07.2016
Product Manager/ASM of Merchandising - PINK
Victoria’s Secret
12.2007 - 11.2016
Assistant Food and Beverage Manager
Loew's Hotel
01.2004 - 01.2007
Marketing/Marketing Management
CUNY Baruch
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