Sports Enthusiast
Fishing & Hunting
Golf
Spending time with Family
Shawn Haines
Wilmington,NC
Summary
Customer oriented General Manager with 18 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial decision capabilities. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
33
33
years of professional experience
Work History
General Manager
GFL Environmental
11.2018 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress with established objectives.
- Ensured compliance, applicable laws, regulations, and industry standards pertaining to operations management were being followed.
- Management of 8+ million in Revenue per month.
- Assisted in recruiting, hiring, and training of team members.
General Manager
Waste Industries
12.2002 - 11.2018
- Managed 50, up to 200 employees.
- Provided guidance and support to subordinate manager in order to foster atmosphere of positive teamwork.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Assisted in recruiting, hiring and training of team members
Operations
Kellett's Garbage
06.1991 - 12.2002
• Assisted in day-to-day operations
• Route scheduling & dispatch
• Drove garbage truck on routes as needed
Education
High School Diploma -
Mauldin High School
Mauldin, SC06.1991
Skills
- Financial Administration
- Service Quality Improvement
- Customer Relationship Management
- Troubleshooting Expertise
- Expense Control
- Budgeting & Cost Control
- Staff Supervision
- Team Leadership
- P & L Management
- Deadline Oriented
- Operations Oversight
- Proficient in Excel, Word, Tower, Workday, Powerpoint, Cognos, I-Pak, AS 400
Interests
Timeline
General Manager
GFL Environmental
11.2018 - Current
General Manager
Waste Industries
12.2002 - 11.2018
Operations
Kellett's Garbage
06.1991 - 12.2002
High School Diploma -
Mauldin High School