Andrea Ilarraza
Fort Myers,FL
Summary
Dynamic Restoration Supervisor with proven expertise at ATI Restoration, excelling in fire and water damage restoration. Skilled in strategic planning and employee motivation, I enhanced team productivity by implementing efficient workflows, resulting in improved customer satisfaction. Bilingual in English and Spanish, I foster strong communication and deliver exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restoration Supervisor
ATI Restoration
Fort Myers, FL
07.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervisor
Tepuy Fast and Express
Clermont, FL
04.2022 - 06.2023
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Travel Advisor
Gilgamar Tour
Merida Venezuela
02.2017 - 05.2020
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
Education
Bachelor of Science - Chemical Engineering
Universidad De Los Andes
Merida, Venezuela04-2021
High School Diploma -
U.E Antonio N Rangel
Merida, Venezuela07-2011
Skills
- Bilingual fluency in [English and Spanish]
- Fire damage restoration
- Water damage restoration certificate
- Training and mentoring
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff discipline
Certification
- WRT - Water Restoration Technician
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Restoration Supervisor
ATI Restoration
07.2023 - Current
Supervisor
Tepuy Fast and Express
04.2022 - 06.2023
Travel Advisor
Gilgamar Tour
02.2017 - 05.2020
Bachelor of Science - Chemical Engineering
Universidad De Los Andes
High School Diploma -
U.E Antonio N Rangel