ANDREA ISAACS
Cincinnati,OH
Summary
Enthusiastic customer service professional with expertise in communication with guests. Driven to provide quality customer service. Highly adept at training, coaching and mentoring other service associates.
Overview
3
3
years of professional experience
Work History
Lead Starbucks Barista
Cincinnati Children's Hospital
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Contributed to a positive team environment through
- Handled counting registers at beginning and end of shift
Server
Dewey's Pizza
08.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Cultivated warm relationships with regular customers
- Resolved customer complaints promptly and professionally to maintain positive reputation
Barista Trainer
Starbucks
07.2021 - 08.2023
- Went above and beyond in my role extending into duties such as pulls, using IMS, and more
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Maintained regular and consistent attendance and punctuality
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
Education
High School Diploma -
Sycamore High School
Cincinnati, OH05.2023
Skills
- Guest Engagement
- Training and Coaching
- Team Collaboration
- Payment Processing
- Coffee expertise
- Friendly and outgoing
Timeline
Lead Starbucks Barista
Cincinnati Children's Hospital
05.2024 - Current
Server
Dewey's Pizza
08.2023 - 06.2024
Barista Trainer
Starbucks
07.2021 - 08.2023
High School Diploma -
Sycamore High School