Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Liala Dominguez

Fresno,CA

Summary

Proactive Server/Lead Barista with extensive experience in delivering exceptional customer service and managing both front-of-house and back-of-house tasks. Skilled in POS systems, beverage preparation, team training, and sales techniques. Known for enhancing team performance and maintaining a welcoming atmosphere.

Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.

Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in [Desired Position] role.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/Lead Barista

Mimi's Cafe
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Server/Lead Barista

Piazza Del Pane
02.2023 - 09.2024
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Controlled line and crowd with quick, efficient service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.

Head Team Dance Coach

Children's Musical Theater (CMT)
05.2023 - 07.2024
  • Enhanced team performance by implementing innovative dance techniques and strategies.
  • Organized successful dance competitions, fostering a competitive spirit among students.
  • Facilitated workshops on injury prevention and proper stretching techniques, promoting dancer safety and wellness.
  • Developed diverse choreographies for various age groups, resulting in engaging performances.
  • Organized fundraising events to support the growth of the dance program and provide scholarships for deserving students.
  • Maintained a positive learning environment by addressing any conflicts or concerns promptly and professionally.
  • Increased student confidence through personalized coaching and constructive feedback.

Education

Associate of Science - Pediatric Nursing

Fresno State University
Fresno
06-2028

High School Diploma -

Clovis North Educational Center
Fresno, CA
06-2024

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Menu Memorization
  • Sales expertise
  • Sales Techniques
  • Order Accuracy
  • Performance Improvement

Certification

  • Basic Life Support Certification (BLS)
  • Basic Barista Training through Alison Online
  • Barista Training through Pete's Coffee

Languages

Spanish
Limited Working

Timeline

Server/Lead Barista

Mimi's Cafe
10.2024 - Current

Head Team Dance Coach

Children's Musical Theater (CMT)
05.2023 - 07.2024

Server/Lead Barista

Piazza Del Pane
02.2023 - 09.2024

Associate of Science - Pediatric Nursing

Fresno State University

High School Diploma -

Clovis North Educational Center

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Liala Dominguez