Andrea Isabela Ponce
Bealeton,VA
Summary
Hard-working, self-motivated professional with experience spanning customer service, event coordination, and venue management. Maintains organized, efficient work environments while adapting quickly to new challenges. Works effectively in both team settings and independent tasks as needed.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Sales Associate
Target
Ganiesville, VA
06.2023 - Current
- Assisted customers in selecting products, enhancing overall shopping experience.
- Answered customer questions and resolved concerns quickly.
- Resolved customer complaints professionally, ensuring satisfaction.
- Trained new associates on store policies and customer service practices.
- Restocked shelves and arranged merchandise to create inviting displays.
- Worked with team members to keep the store clean and organized.
Coordinator / Venue manager
Harbour View
Woodbridge, VA
02.2022 - 12.2022
- - Facilitated smooth event operations by monitoring facilities and addressing guest inquiries.
- - Enforced contract rules for guests and vendors during event space rentals.
- - Executed event opening and closing tasks according to established procedures.
- - Kept event timelines on schedule from start to finish.
- - Guided wedding parties during the ceremony flow.
- - Helped set up décor, tables, and chairs based on client meeting details.
- - Built timelines and floor plans for weddings, quinceañeras, birthday parties, and corporate events.
- - Contacted vendors for events to confirm signed contracts and company insurance.
- - Managed communication between departments to improve workflow coordination.
- - Addressed customer complaints promptly, ensuring adherence to company standards and client satisfaction.
- - Maintained cleanliness and readiness of ballrooms for client tours, enhancing first impressions.
Front Desk Agent
Sonesta ES Suites
Charlottesville, VA
06.2021 - 11.2021
- Management and registration of guest check ins and check outs
- Managed guest reservations efficiently via phone and online platforms. for individuals and/or groups by phone or from the hotel.
- Processed cancellations, revisions, and updates on reservations to enhance guest satisfaction and streamline operations.
- Secured cash, credit card transactions, and guest information to protect sensitive data.
- Organized paperwork for extra fees and personal guest files to ensure accuracy and accessibility.
- Performance of basic clerical duties including handling a multi line phone system, printers, fax, emailing, and Opera system
Stylist/Sales Associate
I. Francesca's
Gainesville, VA
08.2020 - 06.2021
- Achieved daily sales targets for the store
- Processed monetary transactions and returns, ensuring accurate handling and customer service
- Greeted customers upon arrival, highlighting special promotions to enhance shopping experience
- Maintained clean, organized environment to support customer satisfaction and shopping ease
- Restocked seasonal clothing and merchandise
- Packaged prepaid orders for customer in store pickup
Education
HS Diploma -
Liberty High School
Bealeton, VA05-2019
Cosmetology
Liberty High School
Bealeton, VA05-2018
Skills
- Customer service focus
- Client service
- Guest relations
- Communication proficiency
- Conflict resolution
- Team collaboration
- Dynamic adaptability
- Time management proficiency
- Task prioritization skills
- Excel and Microsoft Office expertise
- Inventory management
- Product presentation
- Organizational effectiveness
- Policy adherence
- Strength in multi-tasking
- Ability to meet deadlines
- Event support
- Staff training
- Communication strategies
- Problem-solving aptitude
- Relationship management
- Guest relations
Extracurricular Activities
Participated and also put together a few high school fashion shows. This consisted of modeling dresses and headpieces, as well as jewelry and purses. I also was in charge of doing the girls hair and makeup to the appropriate style for the event.
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Sales Associate
Target
06.2023 - Current
Coordinator / Venue manager
Harbour View
02.2022 - 12.2022
Front Desk Agent
Sonesta ES Suites
06.2021 - 11.2021
Stylist/Sales Associate
I. Francesca's
08.2020 - 06.2021
HS Diploma -
Liberty High School
Cosmetology
Liberty High School