Andrea Jackson
Lawrenceville,GA
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Kaiser Permanente
Lawrenceville, GA
10.2016 - Current
- Oversaw medication dispensing processes, ensuring compliance with safety protocols and regulatory standards.
- Trained and mentored junior pharmacy staff on operational procedures and customer service excellence.
- Implemented workflow improvements that enhanced prescription processing efficiency and accuracy.
- Managed inventory control systems, optimizing stock levels and reducing waste through strategic ordering practices.
- Conducted regular audits of medication storage areas to maintain organization and adherence to safety regulations.
Pharmacy Technician
Publix
05.2011 - 12.2016
- Collaborated with healthcare professionals to resolve patient inquiries regarding medications and treatment plans.
- Developed training materials for new hires, streamlining onboarding processes for pharmacy operations.
- Led initiatives to improve patient care services, resulting in increased satisfaction scores in pharmacy interactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Floater Teacher
Sunshine Playschool
Riverdale, GA
02.2010 - 08.2010
- Fostered positive classroom environments, promoting social and emotional development among students.
- Implemented lesson plans collaboratively with teaching staff to enhance educational engagement.
- Assisted in managing classroom activities, ensuring smooth transitions between learning segments.
- Adapted instructional strategies to meet diverse learning needs of students across age groups.
Customer Service Representative
Get Auto Insurance
Suwanee, GA
11.2008 - 12.2009
- Managed customer inquiries via phone and email, ensuring timely resolution of issues.
- Developed and maintained strong customer relationships to enhance satisfaction and retention.
- Collaborated with cross-functional teams to streamline claims processing procedures.
- Trained new staff on customer service protocols and software systems for improved efficiency.
Professional House Cleaner
Jackson's Cleaning/ Owner
Buford, GA
12.2004 - 10.2008
- Led comprehensive cleaning operations, ensuring high standards of cleanliness and client satisfaction.
- Trained and mentored new staff on effective cleaning techniques and safety protocols.
- Streamlined cleaning processes, reducing time spent while maintaining quality service delivery.
- Developed customized cleaning plans based on client needs and preferences, enhancing service personalization.
Professional House Cleaner
The Cleaning Authority
Suwanee, GA
11.2003 - 11.2004
- Managed inventory of cleaning supplies, ensuring availability and cost-effectiveness in procurement.
- Conducted regular quality inspections to uphold company standards and improve service offerings.
- Implemented eco-friendly cleaning practices, promoting sustainability within the business model.
- Fostered strong relationships with clients through consistent communication and responsiveness to feedback.
CNA
Laurel Baye Healthcare
Buford, GA
08.2002 - 11.2003
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained cleanliness and organization of patient areas, ensuring a safe environment.
- Assisted in implementing care plans tailored to individual patient needs and preferences.
CNA
New Horizons West
Gainesville, GA
09.2001 - 08.2002
- Collaborated with interdisciplinary teams to enhance patient comfort and satisfaction.
- Trained new staff on best practices for patient care and safety protocols.
- Advocated for patient rights and communicated effectively with families regarding care updates.
- Contributed to quality improvement initiatives aimed at enhancing overall care delivery standards.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Professional House Cleaner
The Cleaning Authority
Suwanee, GA
08.2000 - 04.2001
- Enhanced client satisfaction by providing thorough and meticulous cleaning services catered to individual needs.
- Wiped walls, decoration, and appliances.
- Offered specialized deep-cleaning services that revitalized living spaces, increasing overall home comfort.
- Supported clients during life transitions by organizing belongings and decluttering spaces for increased functionality.
Toddler/Infant Room Teacher
Kids R Kids
Buford, GA
04.1997 - 07.2000
- Developed age-appropriate lesson plans promoting cognitive and social development.
- Fostered nurturing environment encouraging exploration and creativity among infants.
- Implemented daily activities enhancing fine motor skills and sensory experiences.
- Collaborated with parents to provide updates on child progress and developmental milestones.
Education
Medical/Clinical Assistant
Gwinnett Technical College
Pharmacy Technology
Atlanta Technical College
08.2011
Skills
Managed Others: No
Most recent wage: 2445
Security Clearance: No
Languages Spoken: English
Felony Conviction: No
Military Experience N/A
Desired Position
- Desired wage: 8.00 USD per hour
- Desired employment type: Full-Time, Part-Time
- Desired commute: 25 miles
- Desired travel: Negligible
Certification
PTCB Certified
Timeline
Pharmacy Technician
Kaiser Permanente
10.2016 - Current
Pharmacy Technician
Publix
05.2011 - 12.2016
Floater Teacher
Sunshine Playschool
02.2010 - 08.2010
Customer Service Representative
Get Auto Insurance
11.2008 - 12.2009
Professional House Cleaner
Jackson's Cleaning/ Owner
12.2004 - 10.2008
Professional House Cleaner
The Cleaning Authority
11.2003 - 11.2004
CNA
Laurel Baye Healthcare
08.2002 - 11.2003
CNA
New Horizons West
09.2001 - 08.2002
Professional House Cleaner
The Cleaning Authority
08.2000 - 04.2001
Toddler/Infant Room Teacher
Kids R Kids
04.1997 - 07.2000
Medical/Clinical Assistant
Gwinnett Technical College
Pharmacy Technology
Atlanta Technical College