Open To Work
Andrea Jenkins
University Of Maryland Medical System
Parkville,MD
Work Preference
Desired Job Title
Unit Support AssistantMedical Assistant/Receptionist/Medical Laboratory TechnicianSupportive Living Coach
Work Type
Full Time
Location Preference
Remote
1
Certification
11
years of professional experience
Resourceful professional experienced in healthcare support roles. Known for exceptional attention to detail and multitasking abilities, contributing to efficient operations and high-quality patient care in fast-paced environments.
Dedicated Unit Support Assistant skilled in multitasking and effective communication. Experience in coordinating patient care and optimizing office procedures, resulting in improved efficiency and enhanced patient experiences.
Work History
Unit Support Assistant
1 Year 11 Months- Assisted healthcare team with patient intake and documentation processes, ensuring accuracy and compliance.
- Coordinated communication between departments to streamline workflow and enhance service delivery.
- Managed scheduling for patient appointments, optimizing staff allocation and reducing wait times.
- Supported inventory management by tracking supplies and placing orders as needed to maintain stock levels.
- Contributed to the overall efficiency of the unit by monitoring and replenishing supplies as needed.
- Assisted in maintaining a safe and clean environment for patients and staff by performing regular unit inspections and reporting any issues to appropriate personnel.
- Maintained strict confidentiality of all patient information according to HIPAA guidelines, protecting sensitive data from unauthorized access or disclosure.
Medical Assistant/Receptionist/Medical Laboratory Technician
4 Years 5 Months- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Monitored vital signs and communicated findings to healthcare providers for timely decision-making.
- Educated patients on post-operative care and medication management, enhancing recovery experience.
- Supported healthcare operations by assisting with patient intake and verifying accuracy of medical history records.
- Optimized insurance verification workflows, resulting in improved reimbursement timelines and a reduction in claim denials.
- Educated patients on treatment options and post-procedure care to enhance patient understanding and compliance.
- Streamlined electronic health record management for improved access to patient information and care coordination.
- Trained new staff on office procedures and software systems, fostering a collaborative team environment.
- Developed standard operating procedures for administrative tasks, increasing overall efficiency in office practices.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Assisted in patient preparation for surgical procedures, ensuring compliance with safety protocols.
- Receive, sort, and match urine specimens with computer orders while checking labels.
- Perform macroscopic strip tests, microscopic sediment evaluations, drug screenings, and specific gravity or pH analyses.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Prepared lab specimens for diagnostic evaluation.
- Maintained accurate patient records in electronic health record (EHR) systems for compliance and accessibility.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Supportive Living Coach
5 Years 9 Months- Assists with locating appropriate housing and needed household support.
- Coordinates opportunities for connecting with community resources.
- Delivered comprehensive financial guidance and oversight to support organizational stability.
- Assisting with cleaning, household chores, and grocery shopping.
- Teaching personal hygiene, grooming, and meal preparation.
Education
No Degree - Medical Assisant
Skills
Scheduling appointments
Data entry proficiency
Client relations
Policy adherence
Multitasking and time management
Problem-solving abilities
Attention to detail
Customer service
Documentation and recordkeeping
Telephone and email etiquette
Effective communication
Self motivation
Certification
- CPR Certification
- BLS Certification
Timeline
Unit Support Assistant
University Of Maryland Medical System
09.2024 - CurrentRead More
Medical Assistant/Receptionist/Medical Laboratory Technician
The Maryland Institute for Pelvic NeuroScience Ambulatory Surgery Center
10.2021 - 03.2026Read More
Supportive Living Coach
Right Quality Care
01.2016 - 10.2021Read More
Fortis Institute
No Degree from Medical Assisant
Read More