Manouchka Maximilien
Indianapolis,IN
Summary
Compassionate and detail-oriented medical professional with over 10 years of experience delivering exceptional patient care in diverse healthcare settings. Adept at collaborating with multidisciplinary teams, managing complex cases, and ensuring compliance with medical standards and protocols. Proven ability to build strong patient relationships, streamline workflows, and contribute to improved health outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Unit Support Tech
IU Health West Hospital
05.2025 - Current
- Responsible for a combination of direct patient care and unit clerical duties.
- Administering care to designated patients under the direction of a Clinical Nurse.
- Maintaining a clean and orderly environment for patients.
- Providing information and assistance to physicians, patients, families, and vendors.
- Scheduling tests and procedures, maintaining patient records, and signing patients in and out of the unit.
- Ordering, receiving, and delivering equipment and supplies for the patient care team.
Unit Secretary
Saint Mary's Hospital
10.2021 - 02.2025
- Provided information for patient admissions and discharges to foster timely processing.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Processed lab paperwork and requests according to physicians' orders.
- Enhanced office productivity by handling high volume of callers per day.
- Managed approximately 30-45 incoming calls and directed to appropriate department.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
- Maintained patient confidentiality in line with HIPAA regulations.
Patient Dietary Nutrition Representative
Athens Regional Medical Center - Armc
12.2018 - 09.2021
- Assisted with preparation and serving of food in line with established nutrition guidelines.
- Developed and implemented community nutrition program to improve health outcomes and prevent disease.
- Assessed calories, sodium, sugar, and other nutrition data to oversee patients' diets.
- Monitored patient progress, documenting changes in health status and nutritional status.
- Maintained food and sanitation standards to prevent food-borne illness and promote health.
- Educated patients on nutrition principles and health benefits of dietary choices
TRAINER/Cashier Assistant
Panera Bread
03.2013 - 05.2018
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Wrote training manuals for 15 employees according to strict company guidelines and protocols.
- Analyzed and evaluated training effectiveness and program outcomes.
- Worked with vendors to customize courseware to accommodate business needs.
- Provided coaching and mentoring to employees.
Education
No Degree - Medical Assistant
Southeastern College
Miami Lakes, Florida02-2014
Skills
- Insurance Claims
- Lab test protocols
- Medication inventory
- Patient database updates
- Insurance Verification
- Patient Scheduling
- Appointment Coordination
- Scheduling appointments
- Bilingual in Creole and French
- Strategic thinker
- Training Methods
- New Employee Training
- Training Oversight
Certification
- CSP - Certified Safety Professional
Languages
Haitian Creole
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual
Software
Microsoft Office
Windows
Powerpoint
Outlook
Excel
EPIC
EMR
Timeline
Unit Support Tech
IU Health West Hospital
05.2025 - Current
Unit Secretary
Saint Mary's Hospital
10.2021 - 02.2025
Patient Dietary Nutrition Representative
Athens Regional Medical Center - Armc
12.2018 - 09.2021
TRAINER/Cashier Assistant
Panera Bread
03.2013 - 05.2018
No Degree - Medical Assistant
Southeastern College