Stephanie Smith
Dallas,TX
Summary
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Unit Secretary, MedSurg
Crescent Regional Hospital
Lancaster, TX
07.2025 - 10.2025
- Coordinated scheduling of diagnostic tests and procedures for patients per established protocols.
- Transcribed physicians' orders, including medication, lab and radiology test requests.
- Managed patient records and ensured accurate data entry in electronic systems.
- Prepared medical charts and documents to ensure smooth daily operations.
- Answered phone calls and directed inquiries to appropriate personnel promptly.
- Maintained confidentiality of patient information in compliance with regulations.
- Maintained and organized office supplies to facilitate efficient unit operations.
- Organized and compiled physical and digital documents to support administrative functions.
Health Unit Coordinator, Emergency Department
Baylor University Medical Center
Dallas, TX
07.2024 - 06.2025
- Coordinated patient admissions and discharges efficiently within the healthcare unit.
- Streamlined processing of paperwork for hospital admissions, discharges, and transfers to enhance operational efficiency.
- Facilitated communication among medical staff, patients, and families to ensure clarity and understanding. among medical staff, patients, and families to ensure seamless information flow.
- Supported patient care activities by preparing necessary documentation promptly.
- Answered patient call lights promptly to address needs and concerns in a timely manner. quickly and expedited appropriate follow-through.
- Provided customer service assistance to patients who had questions or concerns about their care plans.
- Oversaw supply inventory management to maintain essential resources for the health unit.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Responded to emergency situations by following hospital protocols and assisting medical staff.
Clinical Secretary, Emergency Department
Methodist Health Systems
Dallas, TX
04.2017 - 10.2023
- Managed patient records, ensuring accuracy in electronic data entry to support efficient patient care.
- Entered data into electronic medical records systems accurately and efficiently.
- Handled paperwork for admissions to ensure accurate patient records. related to hospital admissions, discharges, and transfers.
- Assisted medical staff by preparing and organizing necessary documentation for procedures.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers to enhance administrative decision-making.
- Maintained inventory of medical and office supplies.
Unit Secretary, Adult & Pediatric ED
Medical City Dallas Hospital
Dallas, TX
08.2021 - 09.2023
- Coordinated communication between medical staff and patients' families to ensure clarity and support during treatment.
- Facilitated timely communication between nurses and doctors to enhance patient care and response times.
- Processed admission, discharge, and transfer paperwork to streamline patient flow and minimize delays.
- Provided administrative support to the nursing staff in a busy ER unit.
- Managed patient data using electronic health record systems.
- Transcribed physician's orders for medications, lab work or radiology testing for patients.
- Prepared documents for physician signatures according to hospital protocols.
- Served as liaison between family members and staff members in the ER unit.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Unit Secretary, Emergency Department
Dallas Regional Medical Center
Mesquite, Texas
08.2020 - 07.2022
- Documented EMS report details via phone for incoming patients. via phone for incoming patients.
- Greeted EMS, admitted patients into EMR, and directed EMS to patient rooms.
- Maintained accurate patient records using electronic health record systems diligently.
- Maintained accurate patient records in electronic health record systems to support quality patient care and compliance.
- Ensured accurate coding of all services provided during visits according to established guidelines.
- Conducted quality assurance reviews of medical records for completeness, accuracy, and compliance with standards.
- Compiled data for monthly statistical reports related to Emergency Department operations.
- Compiled data for monthly statistical reports to inform operational decisions and enhance Emergency Department performance.
- Took EMS report via phone for incoming patients.
Patient Access Representative
City Hospital
Dallas, Texas
05.2019 - 07.2020
- Guided patients through insurance inquiries and benefits, enhancing understanding and satisfaction.
- Facilitated clear communication between patients and healthcare providers to improve patient experience.
- Collected co-pays and other payments from patients at time of service.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Coordinated communication between patients and healthcare providers seamlessly.
- Educated patients on hospital policies and procedures clearly.
- Confirmed insurance coverage for services, ensuring patients received necessary care without delays.
- Communicated financial obligations to patients and collected fees at time of service.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimates determined by insurance at pre-registration.
- Assisted with preparing daily cash reports for accounting department.
- Resolved discrepancies between hospital systems and third party payers.
- Followed up on unpaid claims in a timely manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Patient Access Representative
Medical City Pediatric Urgent Care
Dallas, TX
04.2019 - 06.2020
- Coordinated patient registration and appointment scheduling, ensuring smooth processes for patient access.
- Assisted patients with insurance inquiries and benefits explanations.
- Confirmed insurance coverage for patient services to ensure billing accuracy. coverage for services provided by the facility.
- Collected and verified patient information for accurate medical records.
- Verified demographic information, obtained authorizations, and collected deposits and co-payments during pre-registration.
- Collected co-pays and payments from patients, enhancing revenue flow at the time of service.
- Explained financial obligations to patients and collected fees, promoting transparency in billing.
- Managed electronic health record systems for efficient data entry and retrieval.
- Digitized patient documents into electronic medical records system for easy access. into electronic medical records system.
Unit Secretary, Inpatient Psych
Texas Health Presbyterian Hospital
Dallas, Texas
05.2016 - 10.2018
- Maintained accurate medical records and documentation for patient care.
- Communicated effectively with patients, families, and healthcare professionals daily.
- Provided a friendly greeting to visitors and patients to create a welcoming atmosphere.
- Assisted nursing staff with administrative tasks, including scheduling appointments, ordering supplies, and preparing patient charts to streamline workflow.
- Transcribed doctors' orders for medications, radiology, and lab tests to ensure accurate and timely patient care.
- Compiled physical and digital documents, charts, and reports.
- Compiled daily activity reports for supervisor review to enhance operational oversight and communication.
- Compiled and filed medical reports, charts, and correspondence.
Patient Access Representative,Emergency Department
Texas Regional Medical Center
Dallas, Texas
07.2015 - 04.2017
- Collected and verified patient information to ensure accuracy in medical records.
- Assisted patients with insurance inquiries and explained benefits to facilitate understanding.
- Verified insurance coverage for services provided by the facility.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Processed patient co-payments to ensure accurate billing and other payments from patients at time of service.
- Provided education to patients regarding hospital policies and procedures on hospital policies and procedures clearly.
- Managed electronic health record systems for efficient data entry and retrieval.
- Scanned documents into electronic medical records system.
Patient Access Representative,Emergency Department
Texas General Hospital
Grand Prairie, Texas
09.2014 - 10.2015
- Streamlined patient check-in and registration processes to enhance patient experience.
- Verified patient insurance information and eligibility accurately.
- Verified insurance coverage for services provided by the facility.
- Managed pre-registration tasks to ensure efficient patient admissions. functions by verifying demographic information, obtaining authorizations, and collecting deposits and co-payments to ensure smooth patient flow.
- Collected co-pays from patients during check-in process. and other payments from patients at time of service.
- Communicated financial obligations to patients and collected fees at time of service.
- Delivered exceptional customer service to patients and families, ensuring clear communication and support.
Multiple positions
Children's Medical Center Dallas
Dallas, Texas
08.2002 - 07.2008
- Coordinated with surgeons to confirm procedure details and align patient requirements for optimal surgical outcomes.
- Organized surgical schedules to optimize operating room availability and staff assignments.
- Managed patient communication to deliver timely appointment updates and clear instructions, enhancing patient experience.
- Coordinated patient admissions and discharges in fast-paced healthcare environment.
- Facilitated effective communication between healthcare providers and patients to ensure understanding and satisfaction.
- Ensured accuracy of medical records to support patient treatment and ensured accurate documentation for patient care.
- Collaborated with insurance providers for pre-authorization of surgical procedures.
- Processed patient admissions and registrations efficiently in a busy healthcare environment.
Education
Certificate of Technical Studies - Medical Assistant
Concorde Career Institute
Dallas, TX01-1991
Skills
- Electronic health records
- Medical office administration
- Patient data management
- Scheduling coordination
- Medical transcription
- Medical billing and coding
- Medical billing protocol
- Insurance verification
- Insurance claims
- Health insurance processing
- Payment collection
- HIPAA compliance
- EMTALA compliance
- Quality assurance
- Detail orientation
- Strong organization
- Problem solving
- Customer service
- Inventory management
- Medical terminology proficiency
- CPT coding
- CPT coding
Certification
- BLS
Timeline
Unit Secretary, MedSurg
Crescent Regional Hospital
07.2025 - 10.2025
Health Unit Coordinator, Emergency Department
Baylor University Medical Center
07.2024 - 06.2025
Unit Secretary, Adult & Pediatric ED
Medical City Dallas Hospital
08.2021 - 09.2023
Unit Secretary, Emergency Department
Dallas Regional Medical Center
08.2020 - 07.2022
Patient Access Representative
City Hospital
05.2019 - 07.2020
Patient Access Representative
Medical City Pediatric Urgent Care
04.2019 - 06.2020
Clinical Secretary, Emergency Department
Methodist Health Systems
04.2017 - 10.2023
Unit Secretary, Inpatient Psych
Texas Health Presbyterian Hospital
05.2016 - 10.2018
Patient Access Representative,Emergency Department
Texas Regional Medical Center
07.2015 - 04.2017
Patient Access Representative,Emergency Department
Texas General Hospital
09.2014 - 10.2015
Multiple positions
Children's Medical Center Dallas
08.2002 - 07.2008
Certificate of Technical Studies - Medical Assistant
Concorde Career Institute