Andrea Johnson
Eclectic,AL
Summary
Experienced customer service professional with a decade of expertise in administrative support and client relations. Proven ability to resolve issues, manage detailed tasks efficiently, and maintain strong relationships. Recognized for exceptional organizational skills and a commitment to achieving high-quality results.
Overview
8
8
years of professional experience
Work History
To-Go Specialist
Jim 'N Nick's Bar-B-Que
Prattville, AL
11.2019 - 06.2020
- Provided top-notch customer service, ensuring all clients left satisfied.
- Accurately input orders and communicate with kitchen staff
- Ensured customer orders were accurate prior to departure.
- Operated cash register, collected payment from customers and provided change when necessary.
Receptionist
River Region Psychiatry
Montgomery, AL
08.2018 - 04.2019
- Efficiently handled patient check-ins and check-outs, improving office flow.
- Coordinated and optimized patient appointments
- Worked in tandem with Doctor to manage and coordinate schedules
- Assisted with various business tasks, ensuring efficient operations.
- Collaborated with IT staff for smoother operation
Appointment Scheduler
Montgomery Otolaryngology
Montgomery, AL
03.2015 - 08.2018
- Effectively managed appointment scheduling for new patients
- Managed and organized new patient paperwork to ensure timely delivery
- Handled incoming calls on a multi-line phone
- Consistently exceeded customer expectations
Collections/Accounts Receivable Clerk
Turenne PharMedCo
Montgomery, AL
02.2012 - 02.2015
- Improved collections process, enhancing efficiency in managing past due accounts.
- Documented EOB benefits in system
- Operated multiline phone system efficiently
- Assisted in month-end closing activities such as preparing journal entries, reconciling accounts, and creating financial reports.
Education
High School Diploma -
Elmore Co High School
Eclectic, AL05.2007
Skills
- Goal-Oriented
- Quick Learner
- Data Entry
- Customer Relationship Management
- Complaint resolution
- Effective communication abilities
- Time Management
- Problem-solving abilities
Assessments
- Attention to Detail, Highly Proficient, 09/01/19
- Cashier Skills, Proficient, 09/01/19
- Administrative Support, Highly Proficient, 08/01/19
- Cognitive Ability, Expert, 09/01/19
- Sales: Influence & Negotiation, Familiar, 09/01/19
Military Service
Army National Guard, United States, Private First Class, 08/01/06, 02/01/08
Languages
English
Native/ Bilingual
Timeline
To-Go Specialist
Jim 'N Nick's Bar-B-Que
11.2019 - 06.2020
Receptionist
River Region Psychiatry
08.2018 - 04.2019
Appointment Scheduler
Montgomery Otolaryngology
03.2015 - 08.2018
Collections/Accounts Receivable Clerk
Turenne PharMedCo
02.2012 - 02.2015
High School Diploma -
Elmore Co High School
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