Evan Snyder
Prosper
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills at Chili's Restaurant to enhance to-go order efficiency and train team members, significantly improving service quality. My initiative and ability to quickly learn contributed to consistently meeting customer satisfaction goals at Target, showcasing my dedication to results and customer advocacy.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Chili's Restaurant
12.2021 - 08.2023
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
Customer Advocate
Target
07.2021 - 11.2021
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Monitored customer feedback closely, making necessary adjustments to meet their expectations consistently.
- Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
Education
Master of Science - Finance
Texas Tech University
Lubbock, TX04.2027
High School Diploma -
Rock Hill High School
05.2023
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Flexibility
- Goal-Oriented
- Detail Oriented
- Excellent customer service
- Analytical skills
Timeline
To-Go Specialist
Chili's Restaurant
12.2021 - 08.2023
Customer Advocate
Target
07.2021 - 11.2021
High School Diploma -
Rock Hill High School
Master of Science - Finance
Texas Tech University
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