Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Ledezma

Huntington Beach,CA

Summary

A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

To-Go Specialist

Mangia Mangia Italian Restaurant
Huntington Beach, California
05.2023 - Current
  • Greeted customers in a friendly manner and took orders for to-go items.
  • Provided menu information and answered questions about ingredients or preparation methods of food items.
  • Operated cash register, collected payment from customers and provided change when necessary.
  • Prepared special orders according to customer requests while maintaining high standards of quality assurance.
  • Verified accuracy of all orders before packing them into bags or containers for take-out.

FOH Trainer

Chipotle
Huntington Beach, California
03.2021 - 03.2023
  • Conducted on-the-job training sessions with newly hired FOH employees.
  • Provided feedback and advice to FOH personnel on best practices in customer service.
  • Assisted in resolving difficult customer issues by providing guidance on proper procedures for handling such situations.
  • Assisted in creating a positive work environment through clear communication, motivation, and support.

Drive-Thru Attendant

Mcdonalds
Huntington Beach, CA
07.2020 - 03.2021
  • Maintained cleanliness of work area by sanitizing countertops, washing dishes, and disposing of trash.
  • Communicated effectively with kitchen staff about order details and time frames.
  • Followed safety procedures when handling hot foods or operating equipment.
  • Assisted in training new Drive-Thru Attendants when necessary.
  • Checked expiration dates on food containers before serving customers.
  • Stocked supplies such as napkins, straws, condiments, and other items needed for daily operations.

Education

High School Diploma -

Fountain Valley High School
Fountain Valley, CA
06-2021

Skills

  • Complaint resolution
  • Food Storage
  • Food presentation
  • Goal-Oriented
  • Order Accuracy
  • Detail Oriented
  • Point of Sale (POS) system operations

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

To-Go Specialist

Mangia Mangia Italian Restaurant
05.2023 - Current

FOH Trainer

Chipotle
03.2021 - 03.2023

Drive-Thru Attendant

Mcdonalds
07.2020 - 03.2021

High School Diploma -

Fountain Valley High School

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Diana Ledezma