Diana Ledezma
Huntington Beach,CA
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Mangia Mangia Italian Restaurant
Huntington Beach, California
05.2023 - Current
- Greeted customers in a friendly manner and took orders for to-go items.
- Provided menu information and answered questions about ingredients or preparation methods of food items.
- Operated cash register, collected payment from customers and provided change when necessary.
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
FOH Trainer
Chipotle
Huntington Beach, California
03.2021 - 03.2023
- Conducted on-the-job training sessions with newly hired FOH employees.
- Provided feedback and advice to FOH personnel on best practices in customer service.
- Assisted in resolving difficult customer issues by providing guidance on proper procedures for handling such situations.
- Assisted in creating a positive work environment through clear communication, motivation, and support.
Drive-Thru Attendant
Mcdonalds
Huntington Beach, CA
07.2020 - 03.2021
- Maintained cleanliness of work area by sanitizing countertops, washing dishes, and disposing of trash.
- Communicated effectively with kitchen staff about order details and time frames.
- Followed safety procedures when handling hot foods or operating equipment.
- Assisted in training new Drive-Thru Attendants when necessary.
- Checked expiration dates on food containers before serving customers.
- Stocked supplies such as napkins, straws, condiments, and other items needed for daily operations.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CA06-2021
Skills
- Complaint resolution
- Food Storage
- Food presentation
- Goal-Oriented
- Order Accuracy
- Detail Oriented
- Point of Sale (POS) system operations
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
To-Go Specialist
Mangia Mangia Italian Restaurant
05.2023 - Current
FOH Trainer
Chipotle
03.2021 - 03.2023
Drive-Thru Attendant
Mcdonalds
07.2020 - 03.2021
High School Diploma -
Fountain Valley High School
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