Andrea Johnson
Summary
Adaptable professional with extensive experience in customer service and cash handling. Demonstrated ability to enhance customer satisfaction through effective transaction processing and strict adherence to security protocols.
Overview
36
36
years of professional experience
Work History
CMS Teller
Loomis Armored US
Moonachie, New Jersey
03.2024 - 03.2026
- Processed cash deposits and withdrawals for clients, ensuring accuracy and efficiency in transactions.
- Operated advanced cash management systems for transaction tracking and reporting, enhancing record-keeping accuracy.
- Maintained security protocols during cash handling and transportation to safeguard assets and prevent loss.
FRONT DESK CONCIERGE
Express Employment Professionals
Hasbrouck Heights, NJ
06.2022 - 11.2022
- Greeted visitors, assessed needs, and escorted to appropriate destinations.
- Guided on-site visitors to relevant personnel, facilitating smooth operations and visitor experience.
- Fostered effective communication with personnel and clientele, enhancing overall service quality.
- Managed multi-line phone system, promptly transferring calls.
- Ensured cleanliness and organization of public areas and conference rooms, contributing to a welcoming environment.
- Updated company databases and visitor logs with daily data and incidents.
- Prepared outgoing mail and courier deliveries; sorted and distributed incoming mail.
PICKER/PACKER
Uniforce Staffing
Saddle Brook, NJ
10.2019 - 03.2020
- Picked customer orders, reviewing for correct number and type of product to eliminate errors.
- Filled requisitions and distributed items to production workers and assembly lines, ensuring timely availability of materials.
- Transported items to staging areas or loading docks, facilitating efficient loading and shipment processes.
- Conducted inventory of merchandise to identify items needing reordering or replenishment, maintaining optimal stock levels.
LUNCH AIDE
Elmwood Park Public Schools
Elmwood Park, NJ
10.2018 - 09.2019
- Supervised K-1 to 6 grade lunches and breaks, ensuring a safe and enjoyable environment during playtime.
- Monitored children's play activities, enforcing rules to maintain safety and promote positive interactions.
- Observed and monitored children's play activities.
- Interacted pleasantly with students, assisting with food items and condiments to enhance their meal experience.
- Followed guidelines to maintain serving temperatures and adequate portion control.
HOUSEKEEPING
Regent Care Center
Hackensack, NJ
04.2018 - 09.2019
- Sanitized and cleaned assigned areas using proper infection control procedures.
- Demonstrated proper knowledge and utilization of cleaning supplies, chemicals and equipment.
- Safely handled cleaning chemicals to comply with guidelines and procedures.
- Disposed of hazardous chemicals in accordance with safety regulations to prevent environmental contamination.
- Collected and emptied trash while sorting recycling to maintain cleanliness and sustainability standards.
- Restocked inventory of cleaning supplies to ensure seamless operations.
CUSTOMER SERVICE MANAGER
Walmart
Saddle Brook, NJ
06.2004 - 11.2017
- Monitors & runs the front end including Customer Service Desk, jewelry department and electronics.
- Maintained high customer satisfaction by gathering insights and implementing effective solutions.
- Resolved escalated customer queries and complaints promptly, ensuring positive customer experiences.
- Coached associates on best practices, enhancing overall team performance.
- Conducts periodic interviews with prospective new hires.
- Coordinated lunch and break schedules for cashiers to ensure coverage.
- Assisting with the opening and sometimes closing of the store.
- Counted and distributed cash to various departments during daily operations.
UNIT CLERK
St. Joseph's Regional Medical Center
Paterson, NJ
01.2016 - 08.2017
- Coordinated hospital admissions for patients to ensure timely processing and care.
- Updated patient information in electronic health records to ensure accuracy and accessibility.
- Input patient medical history and treatment details into database to maintain accurate records.
- Assisted with patient discharge.
- Adhered to unit clerical policies for maintaining organizational consistency and enabling smooth operation.
- Answered telephones and directed calls to appropriate staff.
- Managed incoming calls, directing them to appropriate staff to facilitate effective communication.
ADMINISTRATIVE ASSISTANT
The Shubert Organization
New York, NY
11.1998 - 07.2011
- Provided general administrative support for three large departments at the Company's New Jersey site (call center, Software Development and Data Center/Help Desk).
- Coordinated scheduling, vacation, and holiday requests for call center employees, ensuring adequate staffing and coverage.
- Maintained databases and spreadsheets for disciplinary and telephone monitoring documents of call center employees to support performance management.
- Processed purchase orders and coordinated deliveries and service visits for outside vendors, streamlining procurement and support operations.
- Track inventory and order office, coffee and cleaning supplies for the three departments.
- Provided all mail distribution for the three departments, including the weekly distribution of paychecks.
- Coordinated all celebratory functions at the New Jersey site, including ordering deliveries.
- Assisted Call Center Operations Manager with maintaining the in-house security system/tapes.
CLASSIFIED SALES REPRESENTATIVE
The Riverdale Press Newspaper
Broadway, Bronx, NY
01.1990 - 06.1997
- Created advertising and promotional materials to drive product and service sales.
- Built and sustained customer relationships to foster loyalty and repeat business.
- Delivered customer service to enhance satisfaction and retention.
- Monitored customer accounts, updating payment and shipping details in company system.
Education
H.S. DIPLOMA -
John F. Kennedy H.S
Bronx, NY01-1980
Skills
- Cash handling
- Transaction processing
- Customer Service
- Data entry accuracy
- Security compliance
- Excel
- Microsoft Word
- Outlook
- Organization and time management
- Attention to Detail
- Quick learner
- Team collaboration
Additional Information
Authorized to work in the US for any employer
Timeline
CMS Teller
Loomis Armored US
03.2024 - 03.2026
FRONT DESK CONCIERGE
Express Employment Professionals
06.2022 - 11.2022
PICKER/PACKER
Uniforce Staffing
10.2019 - 03.2020
LUNCH AIDE
Elmwood Park Public Schools
10.2018 - 09.2019
HOUSEKEEPING
Regent Care Center
04.2018 - 09.2019
UNIT CLERK
St. Joseph's Regional Medical Center
01.2016 - 08.2017
CUSTOMER SERVICE MANAGER
Walmart
06.2004 - 11.2017
ADMINISTRATIVE ASSISTANT
The Shubert Organization
11.1998 - 07.2011
CLASSIFIED SALES REPRESENTATIVE
The Riverdale Press Newspaper
01.1990 - 06.1997
H.S. DIPLOMA -
John F. Kennedy H.S