Andrea Joseph
Cypress,Texas
Summary
Seasoned Owner/Operator with 20 years of expertise in home improvement. Highly knowledgeable about home repairs, renovations, and make ready market, competitors and clientele with strong background in negotiating deals and generating up to $350K annually. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.
Overview
20
20
years of professional experience
Work History
Owner-Operator
Handy Andy Services
Houston, TX
03.2004 - 04.2024
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered excellent customer service to clients and fellow employees.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Owner
The Fence Mob
Houston, TX
03.2015 - 05.2023
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Kept records for production, inventory, income, and expenses.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision-making.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Owner-Operator
Homeworks Professional Services
Houston, TX
04.2006 - 03.2015
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
Sub-Contractor
Thompson Home Installations
Stafford, TX
06.2006 - 11.2009
- Ensured that all subcontractors worked safely, followed safety regulations, and maintained a clean work area.
- Inspected completed work of subcontractors for quality assurance purposes.
- Negotiated contracts, terms, and prices with subcontractors as needed.
- Communicated regularly with clients regarding any changes in scope or schedule due to subcontracted services.
- Provided technical assistance to subcontractors when necessary.
Education
Associate of Arts - Criminal Justice
Lone Star College System
Spring, TX01-2016
Associate of Arts - Sociology
Grand Canyon University
Phoenix, AZ02-2010
Residential Wiring And Electrical Construction - Electrical Trades
Angelina College
Lufkin, TX08-1987
GED -
Houston Community College
Houston, TX04-1982
Skills
- Home Appliance Installations ( OTRs (microwaves and venthoods), Stoves and Ranges (Slide in, drop in, free standing), Custom Built in Double Wall Ovens and Microwaves, Dishwashers, Custom Vent Outs Exhaust installs, Sub Zero Refrigerators, Wine Coolers, Washer and Dryer Installs, Water Heater Installs (compartments, stands, and attics), Custom Cooktops Installs (cutting granite, formica, Corin, and man-made counter tops), Warming Drawers, Ceiling Fans and Lighting Fixtures, Custom TV Behind the Wall Installations, Ice Makers Installs, Gas and Water Feeds (valves and feed lines)
I am also proficient in the following:
Drywall Installation and repairs (tape, float, texture)
Painting: Interior and Exterior (all finishes)
Flooring Installations and repairs (tile, laminate, vinyl, glue and stick, self stick,
and composite tile)
Doors: Entry and Interior installations and repairs (all types)
Windows: Installations and repairs
Kitchen Cabinets and Countertops Installations and repairs
Bathroom Fixtures Installations and repairs (toilets, sinks, tubs,)
Interior Wood and Composite Trim Work Installations and repairs (base boards,
and crown molding)
New Orleans Post Katrina
- 2006 New Orleans, LA after hurricane Katrina. I contracted for private home owners performing complete interior and exterior repairs to flood damaged homes including: Complete gut outs, mold remediation, and debris removal.
- I also performed low cost home repairs for low income and elderly persons via various partnerships with religious and charity organizations while in New Orleans.
Timeline
Owner
The Fence Mob
03.2015 - 05.2023
Sub-Contractor
Thompson Home Installations
06.2006 - 11.2009
Owner-Operator
Homeworks Professional Services
04.2006 - 03.2015
Owner-Operator
Handy Andy Services
03.2004 - 04.2024
Associate of Arts - Criminal Justice
Lone Star College System
Associate of Arts - Sociology
Grand Canyon University
Residential Wiring And Electrical Construction - Electrical Trades
Angelina College
GED -
Houston Community College
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