Andrea Kasper
Rock Creek,OH
Summary
Dynamic Wine Consultant with proven expertise in wine pairing and customer education. Committed to creating memorable dining experiences through exceptional service and relationship management.
Overview
8
8
years of professional experience
Work History
Wine Consultant
Cask 307
Madison , OH
04.2023 - 10.2023
- Crafted memorable wine experiences by expertly advising guests on wine choices and serving with precision and flair.
- Educated clients on wine selections and tasting notes, enhancing their appreciation and enjoyment of wines.
- Conducted tastings with customers to determine their preferences and recommend wines accordingly.
- Responded to customer inquiries about wines and pairing suggestions.
- Maintained cleanliness and organization of wine area, ensuring a welcoming environment for customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Fine Dining Server/Banquet Bartender
The Chargin Valley Hunt Club
Gates Mills, Ohio
01.2018 - 03.2020
- Enhanced guest dining experiences by delivering tailored menu insights and personalized service.
- Ensured high standards of hospitality through consistent customer service excellence.
- Recommended menu items to guests, ensuring accurate order entry in POS system for seamless service.
- Executed order-taking with precision, enhancing operational efficiency.
- Preserved club's esteemed reputation by upholding etiquette and service protocols.
- Upheld cleanliness standards by regularly sanitizing surfaces and efficiently managing waste during shifts.
Banquet and Fine Dining Server
The Cleveland Racket Club
Pepper Pike, OH
01.2016 - 01.2018
- Delivered exceptional service to guests during banquets and fine dining events.
- Managed food and beverage orders to ensure seamless guest experiences.
- Set up and arranged dining areas for large parties and special occasions, enhancing overall event ambiance.
- Maintained thorough knowledge of menu items, garnishes, ingredients, and preparation methods to provide informed recommendations to guests.
- Removed used tableware from dining tables to maintain cleanliness during service. between courses, replacing with clean items.
Education
Bachelor of Arts - Environmental Policy
Bowling Green State University
Bowling Green, OH12-2007
Skills
- Wine expertise
- Menu education
- Wine pairing
- Wine tasting
- Service techniques
- Relationship building
- Customer education
- Wine education
Timeline
Wine Consultant
Cask 307
04.2023 - 10.2023
Fine Dining Server/Banquet Bartender
The Chargin Valley Hunt Club
01.2018 - 03.2020
Banquet and Fine Dining Server
The Cleveland Racket Club
01.2016 - 01.2018
Bachelor of Arts - Environmental Policy
Bowling Green State University