Andrea Kent
Manager
Bartlett,TN
Summary
Self motivated, hardworking and energetic. Seeking a position in a fun, positive and friendly environment. Excellent people skills and genuinely enjoy working with the public as well as a team. Extensive clerical skills, an eye for detail and consider myself organized. My goal is to go above and beyond to ensure customer satisfaction and a welcoming environment.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Office Manager
The Joint Chiropractic
Memphis, TN
09.2017 - Current
- Maintained computer and physical filing systems.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained all HIPAA compliances and laws.
- Opened five clinics, including getting the member counts and visits up and running and monitoring them for months after the opening.
Owner/Artist-in-Residence
Andrea Burkeen Studios
Memphis, TN
12.2005 - Current
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Contributed to creative process through original ideas and inspiration.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Implemented artistic vision to give art purpose and meaning.
- Drew illustrations and concepts for visualization, presentation and development purposes.
- Managed technological considerations to transform and manipulate artwork.
- Exercised and demonstrated use and mastery of elements of design to meet goals.
- Created concept designs and sketches to develop images and scenes.
- Developed art and design concepts.
- Experimented with variety of styles and techniques to produce unique works of art.
- Managed creative process from concept to completion for various art projects.
- Selected and purchased materials for art projects.
R&I Technician
Shelby County Sheriff's Department
Memphis, TN
05.2008 - 12.2009
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
Game Room Attendant
Jillians
Memphis, TN
08.2003 - 09.2007
- Facilitated birthday parties and special events to deliver high levels of guest satisfaction.
- Memorized games and rules to facilitate positive entertainment experience.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Adhered to fire safety regulations for facility usage regarding capacity and fire marshall restrictions.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Operated point of sale terminal to complete customer transactions.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Built and established positive relationships with patrons, team members and supervisors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
- Supervised gameplay and monitored guests' actions to prevent theft.
Artist
Artimpact INC.
Memphis, TN
05.2006 - 03.2007
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Created custom drawings and paintings using fine oils, acrylics, and charcoal on high quality canvas.
- Contributed to creative process through original ideas and inspiration.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Implemented artistic vision to give art purpose and meaning.
- Produced sketches and drafts to refine artwork before completion.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
- Helped artwork meet standards of quality and accuracy.
- Utilized digital techniques to create and enhance artwork.
Education
Associate of Business - Business
Southwest TN Community College
Memphis, TN 01.2010 - 05.2012
Bachelor of Arts - Fine Arts
Memphis College of Art
Memphis, TN 08.2002 - 12.2005
Skills
Documentation and control
Policy and procedure modification
Account Reconciliation
Performance improvement
Strategic planning
Office administration
Excellent multi-tasking ability
Technical Support
Project Management
Workflow planning
Scheduling
Bookkeeping
Team Bonding
Organizational skills
Staff Management
Office management
Relationship building
Friendly nature
Sorting and labeling
Administrative support
Presentation design
Documentation expertise
Accomplishments
Received an award, "Welcome Back to Wellness", for existing patient conversion from The Joint Chiropractic in 2023.
Graduated Cum Laude from Memphis College of Art.
Received honors and graduated Magna Cum Laude from Southwest Community College.
Additional Information
References:
- Dalton Gean, DC : 731-445-9925
- Heather Gillenwaters : 706-590-2952
- Jayne Southerland : 901-315-1000
- Caelyn Newport, DC : 636-484-0173
- Amelia Kee : 901-451-7309
Timeline
Office Manager
The Joint Chiropractic
09.2017 - Current
Associate of Business - Business
Southwest TN Community College
01.2010 - 05.2012
R&I Technician
Shelby County Sheriff's Department
05.2008 - 12.2009
Artist
Artimpact INC.
05.2006 - 03.2007
Owner/Artist-in-Residence
Andrea Burkeen Studios
12.2005 - Current
Game Room Attendant
Jillians
08.2003 - 09.2007
Bachelor of Arts - Fine Arts
Memphis College of Art
08.2002 - 12.2005