Andrea Kercadó
Southbury
Summary
Dynamic Client Engagement Coordinator with a proven track record at Enthuse Marketing, adept at enhancing client satisfaction through effective project coordination and data analysis. Skilled in developing impactful presentations and fostering team collaboration, I excel in delivering polished client deliverables and optimizing service delivery for major programs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Engagement Coordinator
Inspira Marketing / Enthuse Marketing
New York
03.2024 - Current
- Managed client systems, organized databases, and streamlined reporting tools for efficient data access and analysis
- Develop polished client deliverables and presentations
- Supported account services team for two major adult beverage programs, enhancing service delivery and client satisfaction
- Coordinate project logistics including timelines, vendors, and creative requests
- Led internal meetings, developed agendas, documented recaps, and outlined action steps to ensure project alignment
- Coordinated logistics for onboarding and training programs
Server
Mercato
01.2022 - 02.2024
- Delivered high-quality service, driving repeat business through exceptional customer engagement.
- Resolved customer concerns promptly, contributing to a positive dining experience.
- Processed orders accurately via point-of-sale systems, ensuring timely service delivery.
- Maintained cleanliness and organization of dining areas, enhancing customer comfort and satisfaction.
- Trained new servers on restaurant procedures and customer service protocols.
Social Media Marketing Intern
Brewbury
01.2023 - 12.2023
- Executed social media campaigns that increased audience engagement and contributed to revenue growth
- Created content and analyzed performance metrics to optimize future campaigns
- Monitored Facebook, Instagram, Twitter and other social media platforms to build customer connections.
- Conducted research on competitor strategies to identify actionable insights for marketing initiatives.
- Conducted research on competitor strategies to inform marketing decisions.
Education
B.S. - Psychology, Marketing
Fairfield University
Fairfield, CT05-2023
Skills
- Client support
- Customer relationship management
- Project coordination
- Data analysis and reporting
- Market research and insights
- ClickUp project management
- Microsoft Office proficiency
- Visual communication techniques
- Content development
- Training processes
- Problem solving
- Team collaboration
- Time management
- Attention to detail
- Communication skills
Languages
- Spanish
- ASL
- English, Fluent
- Spanish, Native
- ASL, Basic
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
ASL
Limited
Certification
- eTIPS Certification - Authorized eTIPS Reseller
Accomplishments
- Rookie of the Year - Inspira Marketing 2024
Timeline
Client Engagement Coordinator
Inspira Marketing / Enthuse Marketing
03.2024 - Current
Social Media Marketing Intern
Brewbury
01.2023 - 12.2023
Server
Mercato
01.2022 - 02.2024
B.S. - Psychology, Marketing
Fairfield University