Kiara Batman
Richmond,VA
Summary
Motivated professional with a strong work ethic and a commitment to team success. Eager to tackle new challenges while leveraging skills and experience in a dynamic environment. Adaptable and organized, dedicated to continuous learning and contributing to organizational objectives.
Overview
10
10
years of professional experience
Work History
Client Engagement Specialist
Owens and Minor
05.2018 - 09.2024
- Served as primary point of contact for clients, providing timely, accurate information and addressing concerns as they arose
- Managed accounts by tracking performance metrics, identifying growth opportunities, and developing strategies to enhance client engagement
- Problem solving- identifying and resolving client issues efficiently, ensuring clients receive the support they need
- Prepared regular reports on client interactions and performance metrics to inform business decisions
Deposit Fraud Analyst
Capital One Bank
01.2015 - 04.2018
- Monitored and analyzed deposit transactions, identifying and escalating potential fraudulent activity to prevent financial losses
- Conducted thorough investigations into suspicious transactions, gathering evidence and documenting findings to support resolution and compliance
- Assisted customers affected by fraud, providing guidance and support to resolve issues and restore their trust in services
- Ensure all activities comply with relevant laws, regulations, and company policy
Bank Teller
Wells Fargo
08.2014 - 01.2015
- Assist customer with banking transactions, deposit, withdrawals, and transfers
- Handle and count cash, checks, other financial instruments, and balancing cash drawer at the end of shift
- Promoted bank products and services, including credit cards, loans, and online banking, to enhance customer engagement
- Refer customers to appropriate bank personnel for more complex transactions and services
- Maintained accurate transaction and customer interaction records to support operational integrity
- Ensured completeness and compliance of all documentation with bank policies to mitigate risk
Education
BA - Early Childhood Education
Walden University
Minneapolis, MN04-2028
Phlebotomy -
Chesterfield Technical Center
Chesterfield, VA04-2009
Some College (No Degree) - Early Childhood Development
John Tyler Community College
Chester, VA04-2008
High School Diploma -
Meadowbrook High School
Chesterfield, VA06-2007
Skills
- Client support
- Project management
- Decision-making
- Conflict resolution
- Time Management
- Organizational Skills
- Relationship building
- Leadership
- Strategic marketing
- Performance analysis
- Adaptability and flexibility
- Client support
Timeline
Client Engagement Specialist
Owens and Minor
05.2018 - 09.2024
Deposit Fraud Analyst
Capital One Bank
01.2015 - 04.2018
Bank Teller
Wells Fargo
08.2014 - 01.2015
BA - Early Childhood Education
Walden University
Phlebotomy -
Chesterfield Technical Center
Some College (No Degree) - Early Childhood Development
John Tyler Community College
High School Diploma -
Meadowbrook High School