Professional Summary
Overview
Work History
Education
Skills
Xerox Achievement Award
Work History
Timeline

Aquita L Smith

Gartner, Inc.
Richmond,VA
38
years of professional experience

Client Engagement Specialist with 35+ years of experience, coordinating research fulfillment, analyst consultations, and client issue resolution for Fortune 500 stakeholders. Manages inboxes, queues, and analyst calendars to keep turnaround fast and engagements on schedule. Builds trusted relationships across research, sales, and operations teams while maintaining high client satisfaction.

Work History

Client Engagement Specialist

12 Years 4 Months
Gartner, Inc. | 04.2014 - Current
  • Deliver research fulfillment by providing clients with relevant Gartner research and coordinating analyst consultations.
  • Built trusted relationships with internal partners
  • Help maintain inboxes and queues for quick client turnaround
  • Coordinate and manage analyst calendars to maximize availability and optimize client engagements.
  • Resolve client issues with professionalism while maintaining a high level of customer satisfaction.
  • Collaborate effectively within a fast-paced, team-oriented environment.

Analyst Engagement Specialist

13 Years 11 Months
Gartner, Inc. | 05.2000 - 04.2014
  • Coordinated Client Engagement Days (CED) and monitored monthly SAP engagement reporting.
  • Managed analyst calendars to ensure efficient scheduling and successful client engagements.

Account Management Representative

5 Years 1 Month
Gartner, Inc | 04.1995 - 05.2000

Senior Accounts Receivable/Accounts Payable Representative

6 Years 5 Months
Xerox Corporation | 10.1988 - 03.1995

Education

High School Diploma

Mount Vernon High School | Mount Vernon, NY

Skills

Client relationship management
Customer success
Salesforce CRM
Research fulfillment
Account support
Microsoft Office Suite
Appointment scheduling
Calendar & meeting management
Cross-functional coordination
Problem resolution

Xerox Achievement Award

Recognized for outstanding performance and commitment to customer service.

Work History

01-2000

Timeline

Client Engagement Specialist

Gartner, Inc.
04.2014 - CurrentRead More

Analyst Engagement Specialist

Gartner, Inc.
05.2000 - 04.2014Read More

Account Management Representative

Gartner, Inc
04.1995 - 05.2000Read More

Senior Accounts Receivable/Accounts Payable Representative

Xerox Corporation
10.1988 - 03.1995Read More

Mount Vernon High School

High School Diploma
Read More

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Aquita L Smith