Andrea Kirkendall
Shreveport,LA
Summary
Driven professional with extensive experience, adept in customer focus and complaint resolution. Excelled in fostering teamwork and collaboration, significantly enhancing team performance and client satisfaction. Skilled in coaching and developing staff, with a proven track record in managing over 150 medical and indemnity claims. Demonstrates a strong commitment to excellence and professionalism.
Overview
22
22
years of professional experience
Work History
Workers Compensation Team Lead
Sedgwick
Birmingham, AL
12.2023 - Current
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition.
- Performed employee performance evaluations.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on claims handling, training on company software, and desk management.
Workers' Compensation Claims Adjuster
Sedgwick
Birmingham, AL
12.2011 - 12.2023
- Maintained contact with claimants, medical providers and attorneys to determine treatment status.
- Delivered exceptional customer service to policyholders by communicating important information and listening to issues.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Conducted interviews of witnesses and claimants to gather facts and information.
- Made appropriate filings with the State.
- Managed 150+ medical and indemnity claims.
- 1995-1997 handled claims for FARA
Early Childhood Educator
Broadmoor UMC/ Southfield School
Shreveport, LA
08.2002 - 12.2011
- Supported children by creating customized learning strategies to accommodate various abilities.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Boosted children''s social skills development through group projects and collaborative games.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Education
Masters In Industrial Organizational Psychology - Human Resources Management
Louisiana Tech University
Ruston, LA09.1997
Bachelor Of Arts - Business Administration
Louisiana Tech University
Ruston, LA09.1992
Skills
- Work Planning and Prioritization
- Customer Focus
Timeline
Workers Compensation Team Lead
Sedgwick
12.2023 - Current
Workers' Compensation Claims Adjuster
Sedgwick
12.2011 - 12.2023
Early Childhood Educator
Broadmoor UMC/ Southfield School
08.2002 - 12.2011
Masters In Industrial Organizational Psychology - Human Resources Management
Louisiana Tech University
Bachelor Of Arts - Business Administration
Louisiana Tech University