ANDREA KISS
Denver,CO
Summary
Results-oriented Interior Design Consultant uses experience and knowledge to create unique and innovative design solutions. Offers excellent problem-solving and communication skills for providing highest level of customer service. Dedicated to staying current on latest industry trends and developments.
Overview
6
6
years of professional experience
Work History
Design Specialist
Living Spaces
07.2023 - Current
- Provides relevant design advice, product knowledge, and product recommendations to clients using excellent customer relationship building skills and strong customer service skills
- Presents customized room designs using 3-D room planner
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Demonstrates exemplary customer service standards while assisting customers with special services including: online orders, custom orders, courier deliveries, and furniture orders
Interior Design Consultant
Bassett Furniture
04.2023 - 06.2023
- Consulted with prospective buyers on available products with excellent customer relationship building skills, strong customer service skills as well as product knowledge and expertise
- Used Salesforce to capture and review customer information, manage tasks, and enter buyer’s preferred methods of communication
- Consistently exceeded assigned, personal sales goals by being professional, well-articulated, genuine and positive in each interaction
- Utilized design expertise and room planning software to assist clients in one-on-one consultations to drive store sales
Design Associate, B2B Lead
West Elm
07.2022 - 03.2023
- Built relationships with customers and the community to promote long-term business growth by contacting new and existing customers to determine how their needs could be met through specific products and services
- Utilized design expertise to assist clients in one-on-one consultations in the store and in-home to drive store sales
- Assisted customers with creating design plans using room planning software, locating merchandise, online orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
- Worked different stations to provide optimal coverage and meet sales goals.
Celebrity Services Coordinator
Marriott International, Inc
11.2018 - 07.2019
- Built relationships with the resort’s preferred partners and acted as a liaison between the meeting planner and Event Management
- Organized and updated VIP databases, which contain confidential celebrity guest and logistical information surrounding their stay; collected payment, processed billing, audited and adjusted guest folios, etc
- Managed approximately three Group Events per month, including managing the pre-arrival process, monitoring reservation statuses, making transportation arrangements and reservations, and attending tie-down meetings prior to Events
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Sales Associate
Nordstrom
06.2017 - 09.2018
- Managed Direct-to-Customer Orders via online and POS Systems through process of item research, collection and input of delivery and payment information, shipment tracking and customer follow up
- Implemented selling and up-selling procedures to reach and surpass selling goals of $2500 per shift and Utilized CRM system and interpersonal skills to build and maintain relationships with customers
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Business Administration, Accounting
New Mexico State University
Las Cruces, NMSkills
- SKILLS & CERTIFICATIONS
- Accident and Health License – Issued by the Colorado Department of Insurance August 2021
- Bookkeeping & Accounting Microsoft Office Suite CRM Room Planning Software Microsoft Office Outlook
- 3D Modeling
Timeline
Design Specialist
Living Spaces
07.2023 - Current
Interior Design Consultant
Bassett Furniture
04.2023 - 06.2023
Design Associate, B2B Lead
West Elm
07.2022 - 03.2023
Celebrity Services Coordinator
Marriott International, Inc
11.2018 - 07.2019
Sales Associate
Nordstrom
06.2017 - 09.2018
Bachelor of Science - Business Administration, Accounting
New Mexico State University