ANDREA KLEMENC
Phoenix,AZ
Summary
Energetic Spin Instructor with specialty in leading high-energy classes that promote health and wellness through vigorous cardio workouts. Known for productivity and efficient task completion, ensuring all class participants are engaged and motivated. Skilled in choreographing spin routines, music selection to enhance workout intensity, and personalized coaching techniques. Excel at communication, leadership, and adaptability, promoting a positive environment for an experienced fitness level.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Fit Spin Instructor
Grand Canyon University
, AZ
04.2024 - Current
- Develop strong relationships with gym members to encourage loyalty and maintain a supportive fitness community
- Achieve excellent reviews regarding overall class experience from attendees
- Boost client retention by creating a positive and engaging workout environment
- Design dynamic playlists that complements workout intensity levels, enhancing rider enjoyment during each session
- Deliver high-energy, motivational instruction that inspires participants to push their limits and achieve personal fitness goals
Catering Server
M Culinary
Phoenix, AZ
03.2024 - Current
- Greets guests as they arrive for events, providing them with information about menu items, and answers any questions they had.
- Caters to specific dietary needs by offering multiple allergen-free meal options for each occasion
- Assists other servers in carrying trays of food from kitchen to dining area.
- Provide excellent customer service throughout the duration of an event.
- Set up tables with appropriate linens and silverware prior to each event.
- Manage multiple tasks simultaneously while ensuring accuracy and quality of work.
- Collaborate with other staff members on duties assigned for each catered event.
Shift Leader
Grand Canyon University
, AZ
05.2023 - Current
- Receive and implement comprehensive instructions
- Train new employees and give detailed orders on the specific expectations held at the Lopes Performance Center
- Streamline front desk operations by managing phone calls, greeting guests, and processing payments efficiently while maintaining a friendly demeanor at all times
- Prevent potential injuries by enforcing gym rules regarding proper attire, safe exercise practices, and respectful behavior towards other patrons
- Sell memberships and guest passes to new members
- Work in team environment to maintain high levels of productivity
- Maintain excellent customer service and positive attitude towards guest, customers, and fellow teammates
- Boost gym cleanliness by performing routine maintenance tasks, including sanitizing equipment and tidying up workout areas
Barista
Starbucks
Ridge Park Square, OH
07.2022 - Current
- Maintain a clean and organized workspace for optimal productivity and safety
- Promote a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs
- Pleasantly interact with customers during hectic periods to promote fun, positive environment
- Contribute to a positive team environment through effective communication and collaboration with colleagues
- Maintain and operate espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Enhance customer satisfaction by efficiently preparing and serving high-quality beverages
- Educated customers on coffee offering, promoting upselling opportunities and enhancing their overall experience
- Use POS system to accurately enter orders and process payments
Resident Assistant
Grand Canyon University
, AZ
08.2023 - 05.2024
- Attended, participated, and contributed to monthly staff meetings addressing resident needs
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues
- Responded to room transfers, incident reports, and maintenance requests
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities
- Assisted with move in-move out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention
- Collaborated with campus security to maintain a safe living environment for all residents
- Supported students experiencing mental health challenges by actively listening, offering resources, and connecting them with appropriate support services
Sandwich Artist
World of Sourdough
Scottsdale, AZ
02.2023 - 05.2023
- Greeted customers and provided product knowledge.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Operated cash registers to process payments from customers.
- Maintained cleanliness of work area throughout shift.
- Assisted team members during peak hours when necessary.
- Trimmed meats and cheeses for sandwiches as needed.
Barista Trainer
Dunkin' Donuts
Brook Park, OH
12.2019 - 07.2022
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Taught proper procedures and strategies for success to new employees
- Handled cash and processed payments accurately to avoid errors
- Increased employee retention by fostering a positive, supportive work atmosphere
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Explained beverage preparation and offered samples to help customers choose ideal items
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
Safety Town Leader
D.A.R.E
Brook Park, OH
06.2016 - 07.2016
- Assisted children aged 4-5 in memorizing critical information, including parent's phone number and home address
- Educated children on avoiding candy from strangers using practical examples and real scenarios
- Facilitated learning of road safety rules using mini bikes and cars in a mini fake town
- Served as a positive role model for children
- Celebrated children's successes effectively
- Ensured compliance with organizational policies and procedures.
Education
Bachelor of Science - Nutrition Sciences
Grand Canyon University
Phoenix, AZ04.2025
Minor - Psychology
Grand Canyon University
Phoenix, AZ04-2025
High School Diploma -
Heritage Christian School
Brooklyn, OH05-2022
Skills
- Customer Service-Oriented
- Opening and Closing Duties
- Active Listener
- Flexible Schedule
- Team Leadership
- Goal Setting Expertise
- Client Progress Tracking
- Adaptable Teaching Style
- Effective Working Relationships
- Training and Leading
- Positive Attitude
- Friendly and Outgoing
- Physical Endurance
- Fitness Program Development
Certification
- Serv-safe Certification
- CPR + First Aid Certification
Affiliations
- Photography and Videography
- Active Lifestyle
- Coffee Shop Hopping with Friends
- Painting and Drawing
- Experimenting New Recipes
- Enjoying Sunshine
- Nature and Hikes
- Sunrises and Sunsets
- Reading
- Writing Poetry
- Playing Piano
- Country Songs
- Worshipping Jesus!
Accomplishments
- First Place in BCSO Photography (High School grade 7-12) for multiple categories, including: action, candid, still life, black and white, portrait
- First Place in Right to Life Poetry contest Senior Year of High School
- Honor Roll 7th through 12th grade
- Kindness House Assistant Leader Junior Year of high school
- Kindness House Leader Senior Year of high school
- Sports Awards in High School, such as: Best Defense, Most Improved, Coaches Award, and MVP
- Received "Friendliest Employee" award for Lopes Performance Center at end of school-year in April 2024
References
References available upon request.
Timeline
Fit Spin Instructor
Grand Canyon University
04.2024 - Current
Catering Server
M Culinary
03.2024 - Current
Resident Assistant
Grand Canyon University
08.2023 - 05.2024
Shift Leader
Grand Canyon University
05.2023 - Current
Sandwich Artist
World of Sourdough
02.2023 - 05.2023
Barista
Starbucks
07.2022 - Current
Barista Trainer
Dunkin' Donuts
12.2019 - 07.2022
Safety Town Leader
D.A.R.E
06.2016 - 07.2016
- Serv-safe Certification
- CPR + First Aid Certification
Bachelor of Science - Nutrition Sciences
Grand Canyon University
Minor - Psychology
Grand Canyon University
High School Diploma -
Heritage Christian School
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