Andrea Kolodziej
Racine,WI
Summary
Talented Patient Care Coordinator focused on care planning and case management. 10+ years as Veterinary Nurse offering direct patient care in multiple departments. Experience serving diverse needs of patients through active communication and responsive, compassionate engagement with healthcare services, policymakers and pet families. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
BluePearl Specialty + Emergency - ICU
10.2018 - 12.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication. Liaison for front and back staff and support and fill in everywhere as needed.
- Worked closely with patients to deliver excellent and direct individualized patient care over phone and in person. ICU, ER and surgery discharges education clients in an understandable way to bridge communications from medical facility to at home care.
- Handled phone triage to assist reception staff, client questions regarding pet health and communications with DVM to facilitate health needs, prescriptions, lab results and overall updates.
- First point of contact in client complaints or difficult client interaction and able to smooth out most calls from escalating by offering a compassionate ear and gentle delivery in communicating points.
- Maintained confidentiality of patient data and condition to safeguard health information in multiple computer software systems.
Tax Associate
KMJ Accounting Services/H&R Block
02.2015 - 05.2018
- Following being a Stay at Home mom for 9yrs, I established new skills prior to returning to vet medicine and rebuilding work history and proving work ethic still intact.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
- Researched and analyzed specialized tax laws, rules and regulations and analyze pertinent client, industry and technical matters to remain current on tax legislation.
- Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.
- Attended and led recruiting seminars and fairs.
Education
Certificate - Accounting, Tax Law
Block University
Racine, WI03.2015
Associate Of Applied Science - Veterinary Technology
Purdue University
West Lafayette, IN12.2001
Skills
- Compassionate Care
- Animal Restraining
- Medication Therapy Management
- High-Pressure Environments
- Spay and Neuter Surgeries
- Maintain Controlled Drug Inventory
- Interpersonal Communication Skills
- Disease Control
- Aseptic Techniques
- File and Records Management
- Medication Prescribing
- IV Placement
- General Anesthesia Monitoring
- Monitoring Recovery
- Animal Behavior Observation
- Animal Birth Procedures
- Explaining Treatment
- Inpatient Care
- Veterinary Office Administration
- Reliable and Responsible
- Patient Charting
- Patient Discharges
- Client Education
- Medical Terminology
- Interdepartmental Collaboration
- Case Management
- Patient Rapport
- Customer Service
- Healthcare Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I’ve been absolutely terrified every moment of my life, and I’ve never let it keep me from doing a single thing that I wanted to do.
Georgia O’Keefe
Timeline
Patient Care Coordinator
BluePearl Specialty + Emergency - ICU
10.2018 - 12.2022
Tax Associate
KMJ Accounting Services/H&R Block
02.2015 - 05.2018
Certificate - Accounting, Tax Law
Block University
Associate Of Applied Science - Veterinary Technology
Purdue University
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