Talented Patient Care Coordinator focused on care planning and case management. 10+ years as Veterinary Nurse offering direct patient care in multiple departments. Experience serving diverse needs of patients through active communication and responsive, compassionate engagement with healthcare services, policymakers and pet families. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.