Ashley Green
Pennsburg ,Pennsylvania
Summary
A Highly resourceful,enthusiastic and well organized Customer Service Representative with four years` work medical offices resolving complex customer inquires. Passionate about building sustainable customer relationships,driving brand loyalty,and increasing customer engagement
Overview
12
12
years of professional experience
Work History
Emergency, Critical Care and Surgical Assistant
BluePearl Specialty + Emergency - ICU
07.2023 - Current
- Dynamic and versatile role in fast-paced environment
- Adaptable professional with expertise in managing multiple roles
- Surgical assistant duties include animal handling, presurgical scrubbing, arranging supplies and instrumentation in the operating room, providing preoperative and postoperative care, collecting biopsies and blood samples, Positioned animals for diagnostic imaging, assisting with transfer of patients from operating room to recovery room, Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Critical care assistant duties include phlebotomy, catheter placement, medication preparation, assisting with procedures, kept detailed records of animal treatments and medications. CPR, assisted with euthanasia procedures humanely and compassionately to minimize suffering.
- Provided customer support to clients, answering questions and addressing concerns.
Customer Service Representative
Wissahickon Creek Veterinary Hospital
06.2022 - 07.2023
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provide technical support
- Maintain customer records, process orders, and handle returns, refunds, and exchanges
- Ensure positive customer experience
- Strong communication and problem-solving skills.
Customer Service Representative
Whole Animal Gym (WAG)
07.2020 - 06.2022
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Executed record filing system to improve document organization and management.
- Maintained up-to-date knowledge of product and service changes.
- Manager and editor of social media pages
- Cross-trained and provided backup support for organizational leadership.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Receptionist
World of Animals
01.2018 - 01.2019
- Answering and directing phone calls
- Greeting visitors and clients.
- Scheduling appointments and managing calendars.
- Handling administrative tasks such as filing, data entry, and maintaining office supplies.
- Organized, sorted, and checked input data against original documents.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Maintained office PCs, networks, and mobile devices.
- Patience and empathy to handle customer concerns.
Bather/Receptionist Assistant
Oh So Pretty
02.2017 - 01.2018
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems to retrieve documents and information easily.
- Handled cash transactions and maintained sales and payments records accurately.
Reception/Kennel /Veterinary Assistant
Family Pet Clinic
01.2015 - 02.2017
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Cared for the physical and psychological needs of animals with regular walks and playtime.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Supported office staff and operational requirements with administrative tasks.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted with medical coding and billing tasks.
- Entered data from pet records and office visits into computer system.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted senior staff with blood analyses and physical assessments.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Restrained animals for examination and treatment.
Play Time Associate
Best Friend Pet Care
01.2013 - 02.2015
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Cared for physical and psychological needs of animals with regular walks and playtime.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs, and yards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Education
Bachelor of Science - Agricultural Science
Penn State University
State College, PA12.2019
Skills
- Empathy
- Data Entry proficiency
- Computer skills
- Interpersonal skills
- Problem-solving
- Strong communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Emergency, Critical Care and Surgical Assistant
BluePearl Specialty + Emergency - ICU
07.2023 - Current
Customer Service Representative
Wissahickon Creek Veterinary Hospital
06.2022 - 07.2023
Customer Service Representative
Whole Animal Gym (WAG)
07.2020 - 06.2022
Receptionist
World of Animals
01.2018 - 01.2019
Bather/Receptionist Assistant
Oh So Pretty
02.2017 - 01.2018
Reception/Kennel /Veterinary Assistant
Family Pet Clinic
01.2015 - 02.2017
Play Time Associate
Best Friend Pet Care
01.2013 - 02.2015
Bachelor of Science - Agricultural Science
Penn State University
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