Andrea Korrell
Tooele,UT
Summary
I am seeking a career position that will allow me the drive,knowledge, and skills to devote to a growth-orientated organization. With the ability to pursue opportunities within and I am willing to put forth the effort.
Overview
6
6
years of professional experience
Work History
Unloader
Walmart DC
10.2023 - Current
- Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as standup clamps and slip forklifts.
- Maintained clear communication with warehouse supervisors regarding shipment arrivals, delays, or issues encountered during the unloading process.
- Enhanced warehouse efficiency by accurately unloading and sorting incoming shipments.
- Upheld high standards of customer service by ensuring that all unloaded products remained undamaged throughout the entire process.
- Streamlined inventory management with precise documentation of received goods.
Outage Desk Clerk
Cabelas Distribution Center
06.2021 - 10.2023
- Reduced order processing time by packing and shipping process, resulting in faster delivery times.
- Enhanced customers satisfaction by promptly addressing concern through email and providing accurate information and resolving any issues.
- Independently managed high volume of orders to process that were incomplete.
- Used multiple systems to find remainder of incomplete items and to find each upc locations.
- Use necessary forklift equipment to get items if needed.
- Maintain data daily to complete picks ordered to customer and Cabelas stores and other distribution centers. Use data to track/complete.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
Nail Technician
Self Employed
08.2019 - 06.2021
- Enhanced client satisfaction by providing personalized nail care treatments and recommendations.
- Performed high-quality manicures, pedicures, and nail enhancements for a diverse clientele.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Online Customer Service Representative
Cafe Rio
01.2018 - 01.2020
- Assisted customers in navigating Cafe Rio website and placing orders online,improving overall user experience and wait times to pick up orders.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers with product questions to facilitate online ordering process.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Assisted in training new team members,sharing best practices.
- Maintained my trainee employees through a tracker and listen on call and provided helpful tips to agents to reduce call times for our customers.
Member Service Specialist
Jet
08.2017 - 10.2018
- Handled escalated calls efficiently, finding satisfactory resolutions both customers and the company alike.
- Exhibited high energy and professionalism when dealing with customers and vendors.
- Working closely with vendors and customers to ensure products were delivered and vendors paid on time.
- Handled gift cards,refunds,order tracking and return to vendors and store orders for online customer orders.
Education
License -
Color My Nails School of Nail Technology
Midvale, UT07.2019
High School Diploma -
Tooele High School
Tooele, UT05.2016
Skills
- Attention to Detail
- Strong communication
- Ability to make decisions and solve issues
- Obtain and process information
- Fast Learner
- Ability to handle high work volume
Timeline
Unloader
Walmart DC
10.2023 - Current
Outage Desk Clerk
Cabelas Distribution Center
06.2021 - 10.2023
Nail Technician
Self Employed
08.2019 - 06.2021
Online Customer Service Representative
Cafe Rio
01.2018 - 01.2020
Member Service Specialist
Jet
08.2017 - 10.2018
License -
Color My Nails School of Nail Technology
High School Diploma -
Tooele High School