Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andrea Laman

Winter Garden ,FL

Summary

Expert in merchandise management within retail and theme park settings. Excellent in inventory control, visual merchandising, and customer service excellence. Strong organizational skills enhance efficiency improvements and elevate customer experiences. Consistently contributed to customer satisfaction and guest interactions. Follower of rules and protocols required.

Overview

4
4
years of professional experience

Work History

Merchandise Cast Member

Walt Disney World Resort
Bay Lake, FL
01.2025 - Current
  • Engaged guests to personalize experiences and build meaningful connections.
  • Adhered to safety protocols while managing products on sales floor.
  • Utilized guest preferences to assist others in merchandise searches.
  • Organized merchandise strategically to attract customers and maximize sales.
  • Maintained a clean environment while following safety protocols efficiently.

Server

Tupelo Country Club
Tupelo , MS
08.2024 - 12.2025
  • Executed opening and closing duties, including setting up dining area and restocking supplies.
  • Delivered exceptional customer service to enhance guest satisfaction.
  • Accurately processed customer orders in a timely manner.
  • Collaborated with restaurant staff to optimize operational efficiency.
  • Managed front desk operations, directing guests and handling calls.
  • Assisted in organizing and executing large-scale events regularly.

Server, Cashier

Sweet Peppers Deli
Tupelo, MS
04.2022 - 05.2024
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Stayed informed about daily specials, new menu items, promotions.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Upheld high standards of sanitation in accordance with health department regulations.

Education

Associate of Arts - Hospitality Management

Itawamba Community College
Fulton, MS
12-2025

Skills

  • Customer service
  • Conflict resolution
  • Visual merchandising
  • Event coordination
  • Team collaboration
  • Supply restocking

Timeline

Merchandise Cast Member

Walt Disney World Resort
01.2025 - Current

Server

Tupelo Country Club
08.2024 - 12.2025

Server, Cashier

Sweet Peppers Deli
04.2022 - 05.2024

Associate of Arts - Hospitality Management

Itawamba Community College

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