Andrea Lawson
Afton,VA
Summary
Dynamic Assistant Store Manager with expertise in supervising daily operations, training staff, and enhancing customer satisfaction. Proven ability to manage inventory and resolve conflicts efficiently.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
APB Restraunts
Fishersville, Virginia
03.2010 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service and product knowledge.
- Managed inventory levels and coordinated restocking of merchandise.
- Created promotional displays that increased customer engagement and product visibility.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Collaborated with management on scheduling to ensure adequate staffing levels.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures and reconciled discrepancies.
- Resolved customer complaints by actively listening, documenting concerns, and providing tailored solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
Education
GM Certifcation - General Manager
Hamburger University
Chicago, IL01-2026
Skills
- Inventory management
- Order management
- Retail operations
- Store operations
- Workforce management
- Employee scheduling
- Conflict resolution
- Sales expertise
- Employee training
- Conflict resolution
- Incident reports
- Team leadership
- Relationship management
- Communication skills
- Employee scheduling
- Inventory management
Certification
- OTP 2
- ServSafe Manager
Timeline
Assistant Store Manager
APB Restraunts
03.2010 - Current
GM Certifcation - General Manager
Hamburger University