Andrea Lewis
Louisville,KY
Summary
Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Proficiencies: Greenway; MS Excel; MS Word; MS PowerPoint; Typing Speed: 30 WPM Skills: Written and verbal communication; Time management skills; Attention to detail; Organized; Able to work independently
Overview
2027
2027
years of professional experience
Work History
Pet Sitter
Care.com Inc
- Gave animals proper attention to promote secure environment in owner's absence.
- Prepared food and water following instructions from pet owners.
- Communicated professionally with pet owners via phone, email, and text.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Exercised animals regularly with walks and rigorous play activities.
Babysitter
Care.com Inc
- Played games, worked on puzzles, and read books to young children.
- Reassured children when upset providing emotional support and stability.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Taught children to organize toys, wash hands, and share by leading by example.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Customer Service Representative
Chewy
10.2025 - Current
- Respond to customer inquiries via live chat with professionalism, empathy, and efficiency
- Assist with order placement, tracking, modifications, cancellations, and returns
- Resolve customer concerns and process refunds or replacements in line with company policies
- Provide accurate product information and personalized recommendations
- Maintain detailed records, navigate multiple systems, and meet performance metrics
Child Care Provider
Talk Childcare 2 Me
01.2023 - 08.2025
- Managed daily operations including supply ordering, inventory tracking, and administrative record keeping.
- Entered and updated client information using computerized systems while maintaining confidentiality.
- Processed invoices, payments, and financial records with attention to accuracy.
- Delivered consistent, member-focused customer service and resolved concerns professionally.
- Balanced multiple priorities efficiently in a fast-paced environment.
Child Care Provider
Crown of Jewels Academy II
09.2021 - 10.2022
- Maintained organized records and followed established safety and compliance procedures.
- Communicated clearly and professionally with parents and staff.
- Adapted quickly to changing priorities while maintaining accuracy and professionalism.
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01-2026
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
Timeline
Customer Service Representative
Chewy
10.2025 - Current
Child Care Provider
Talk Childcare 2 Me
01.2023 - 08.2025
Child Care Provider
Crown of Jewels Academy II
09.2021 - 10.2022
Pet Sitter
Care.com Inc
Babysitter
Care.com Inc
Diploma - Medical Billing and Coding
Ultimate Medical Academy