Andrea Lopez
San Antonio,TX
Summary
Dedicated and organized team leader with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
7
7
years of professional experience
Work History
Operations Manager
Buckhorn Saloon and Museum
San Antonio, TX
02.2023 - Current
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
Auditor
Aramark (@Frost Center)
San Antonio, TX
03.2022 - 01.2023
- File and work around financial statements
- Ensure compliance with established internal control procedures by examining reports, records, and documents
- Organize and maintain financial records, tax, vouchers, and keep tracked in our accounting book and practices.
Concessions Manager
Aramark (@Frost Center)
San Antonio, TX
09.2021 - 01.2023
- Ensure inventory and other products in the stand are restocked and balanced out at the beginning and end of the shift
- Communicate with both employees and guests and resolve solutions with any given complication during their experience at the arena
- Give opening and closing duties to employees and supervise their work ethic and customer service
- Enforce the rules and policies that need to be followed which include TABC rules, Arena policies, Food handling and safety, and rules that help create a positive work environment.
Cashier / Retail
Buckhorn Saloon and Museum
05.2019 - 03.2022
- Receive payments by cash, check, credit cards, vouchers, or automatic debits
- Count money in cash drawers to ensure that amounts are correct and adequate in change
- Supervise others and provide on-the-job training
- Engage in sales, inventory-taking, reconciling cash receipts and in performance on service for customers from other employees
- Examine Merchandise to ensure that it is correctly priced, displayed and that it functions as advertised
- Establish and implement policies, goals, objectives, and procedures of their department.
Line Cook / Server
Buckhorn Saloon and Museum
San Antonio, TX
05.2019 - 03.2022
- Inspect and clean food preparation area, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
- Weigh, measure and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
- Estimate expected food consumption, requisition, purchase supplies, or procure food from storage
- Coordinate and supervise work of kitchen staff, along with performing cleaning duties such as sweeping, mopping, and washing dishes
Shift Lead
Great American Cookies
08.2017 - 04.2019
- Train workers in food preparation and in service, sanitation, and safety procedures
- Assign duties, responsibilities and work stations to employees in accordance with work requirement
- Develop departmental objectives, budgets, policies, procedures, and strategies
- Compile and balance cash drawers along with receipts at the beginning and end of the day or shift.
Education
High School Degree -
Luther Burbank High School
01.2019
Skills
- Leadership Experience
- Money Handling Experience
- Computer Literacy
- Customer Service
- Inventory Management
- Multi-Site Operations
- Budgeting and Cost Control
- Performance Reporting
- Performance Monitoring
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Operations Manager
Buckhorn Saloon and Museum
02.2023 - Current
Auditor
Aramark (@Frost Center)
03.2022 - 01.2023
Concessions Manager
Aramark (@Frost Center)
09.2021 - 01.2023
Cashier / Retail
Buckhorn Saloon and Museum
05.2019 - 03.2022
Line Cook / Server
Buckhorn Saloon and Museum
05.2019 - 03.2022
Shift Lead
Great American Cookies
08.2017 - 04.2019
High School Degree -
Luther Burbank High School