Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andrea Lopez

Fort Worth,TX

Summary

Dedicated customer service professional with 3+ years of experience in fast-paced environments including food service, retail. Skilled in handling transactions. Known for strong communication, problem-solving and team work.

Overview

5
5
years of professional experience

Work History

Service Desk

The Home Depot
Fort Worth, Texas
09.2024 - Current
  • Assist customers with returns, exchanges and special online orders.
  • Answer phone calls, schedule services as needed.
  • Process payments and maintain accurate records of transactions
  • Place orders for customers.

Waitress

Mexican Inn
Fort Worth, Texas
01.2024 - 06.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Drive Thru Cahier

Rosas Cafe
Fort Worth, Texas
04.2021 - 11.2023
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Maintained clean and organized workstations, adhering to strict health and safety guidelines.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Developed strong communication skills while interacting with diverse clientele daily.

Host

Mexican Inn Cafe
Fort Worth, Texas
09.2020 - 04.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Maintained a clean and welcoming front-of-house environment.

Education

High School Diploma -

Lake Worth High School
4210 Boat Club Rd
06.2022

Skills

  • Active listening
  • Bilingual
  • Cash handling accuracy
  • POS system
  • Problem-solving under pressure
  • Dependability and reliability

Languages

Spanish
Native or Bilingual

Timeline

Service Desk

The Home Depot
09.2024 - Current

Waitress

Mexican Inn
01.2024 - 06.2024

Drive Thru Cahier

Rosas Cafe
04.2021 - 11.2023

Host

Mexican Inn Cafe
09.2020 - 04.2021

High School Diploma -

Lake Worth High School

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