Andrea Lopez
Fort Worth,TX
Summary
Dedicated customer service professional with 3+ years of experience in fast-paced environments including food service, retail. Skilled in handling transactions. Known for strong communication, problem-solving and team work.
Overview
5
5
years of professional experience
Work History
Service Desk
The Home Depot
4850 SW Loop 820, Fort Worth
09.2024 - Current
- Assist customers with returns, exchanges and special online orders.
- Answer phone calls, schedule services as needed.
- Process payments and maintain accurate records of transactions
- Place orders for customers.
Waitress
Mexican Inn
6709 Lake Worth Blvd, Lake Worth
01.2024 - 06.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Drive Thru Cahier
Rosas Cafe
6050 Hawrylak, Lake Worth
04.2021 - 11.2023
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Developed strong communication skills while interacting with diverse clientele daily.
Host
Mexican Inn Cafe
6709 Lake Worth Blvd, Lake Worth
09.2020 - 04.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming front-of-house environment.
Education
High School Diploma -
Lake Worth High School
4210 Boat Club Rd06.2022
Skills
- Active listening
- Bilingual
- Cash handling accuracy
- POS system
- Problem-solving under pressure
- Dependability and reliability
Languages
Spanish
Native or Bilingual
Timeline
Service Desk
The Home Depot
09.2024 - Current
Waitress
Mexican Inn
01.2024 - 06.2024
Drive Thru Cahier
Rosas Cafe
04.2021 - 11.2023
Host
Mexican Inn Cafe
09.2020 - 04.2021
High School Diploma -
Lake Worth High School