Hi, I’m
Andrea Lopez
El Paso,TX
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in being a quick learner. Comfortable handling customer-oriented or employee-instigated issues using soothing nature that prevents escalation. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
2
years of professional experience
Work History
Pilot Flying J Travel Center
Cashier Team Lead
01.2023 - Current
Job overview
- Led opening and closing procedures and conducted cashier drops as well as cash control.
- Facilitated and logged store opening, closing, and shift changes.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Increased sales by 8%
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored self-checkout systems and provided help in resolving complex problems
Martha's Mexican Restaurant
Restaurant Waiter
03.2022 - 06.2022
Job overview
- Met with chef to review daily specials and menu changes.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new servers on restaurant policies and procedures.
Gallegos Mexican Restaurant
Restaurant Waiter
07.2021 - 12.2021
Job overview
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
Del Valle High SchoolEl Paso, TX
High School Diploma
06.2022
Skills
- Team Contribution
- Money Handling
- Inventory Records
- Special Assignments
- Bilingual (Spanish and English)
- Basic Italian
- Great communication
- Patience in any situation
- Verbal and Written Communication
- Positive Reinforcement Methods
- Client Satisfaction
- Active Participation
- Dynamic Personality
- Ongoing Assistance
- Time Management
Timeline
Cashier Team Lead
Pilot Flying J Travel Center
01.2023 - Current
Restaurant Waiter
Martha's Mexican Restaurant
03.2022 - 06.2022
Restaurant Waiter
Gallegos Mexican Restaurant
07.2021 - 12.2021
Del Valle High School
High School Diploma