Andrea Lopez-Balderas
Dallas,TX
Summary
Diligent and outgoing high school student dedicated to leadership development and team collaboration, passionate about caring for others and languages. I seek an opportunity to develop further and engage my skills throughout my career as a nurse practitioner specializing in pediatrics and cardiology. I am experienced with children, communication jobs, and quickly assessing situations to react as needed. My multicultural background, strong academics, and compassionate personality have prepared me to work successfully under pressure and adhere to strict deadlines.
Overview
5
5
years of professional experience
3
3
Certification
Work History
Ticket Taker
FC Dallas Toyota Stadium
01.2023 - 08.2024
- Greeted customers with a smile and provided friendly, knowledgeable service
- Managed approximately 30 radio calls and in-person complaints per day from customers and aided in handling over 20,000 people during the Inter Miami CF vs. FC Dallas game.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Enhanced customer experience by providing friendly and efficient ticket-taking services.
- Consistently received positive feedback from supervisors regarding punctuality, professionalism, and commitment to quality service delivery as a Ticket Taker.
Cashier/ Crew Member
T-Swirl Crepes
03.2023 - 05.2024
- Worked flexible schedule and extra shifts to meet business needs
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Took and prepared over 76 online and in-person orders per shift.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Upsold additional products and services to increase revenue.
Concessions/ Lead Line Cook
AMC Theaters
09.2021 - 12.2023
- Managed to upsell to over 3/4 of my customers by describing the loyalty benefits and rewards. Around 37 sales per shift.
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Supported team members with various needs depending on customer influx and demand.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained proper food handling procedures for health and safety compliance, resulting in zero violations during inspections.
Education
High School Diploma -
Bishop Lynch High School
Dallas, TX05.2024
Skills
- Strong attention to detail
- Reliability and punctuality
- Cash handling proficiency
- Up-selling strategies
- Problem-Solving Leader
- Multitasking Abilities
- Excellent Communication
- Relationship Building
Certification
- Food Handlers (ServSafe 2021-2024)
- CPR/AED Red Cross Certification
- First Aid Training - Squire Roses 2022
School
Southern Methodist University
- Hilltop Honors Program Scholar
- Connect Program Member
Career Goal
Pediatric Nurse Practitioner (NP)
Shadowing
Pediatrician, Dr. Alvis M.D. , F.A.A.P., Stonebridge Pediatrics 2022-23
Melissa Kujawski, NP-C, Bent Tree Family Physicians 2024
Awards
- Hal Tehan Award - 2022
- Best Salesman- 3 consecutive times (AMC Theaters)
- Fibonacci Math Award 2023
- Senior Class Representative 2023-24
- National Society of High School Scholars 2022-24
- Member of 8+ Honor Societies including: Rho Kappa, Mu Alpha Theta, English, French, Arts, and Science
Clubs
- BL Ambassador, 2023-24
- ASL Club President, 2021-24
- Latinos Unidos 2020-24
- Girls for Change 2020-24
- Best Buddies Chapter 2020-24
- Squire Roses 2021-24
- Environmental Club Liaison 2022-24
- Frisco Flyers VB Club
- St. Francis of Assisi's Youth Group Member
Languages
French
Professional Working
Spanish
Native or Bilingual
ASL
Limited Working
Italian
Limited Working
Recommendations
- Maggie Raymond, AP English Literature and composition Professor and Published Scholar, Maggie.raymond@bishoplynch.org
- Cecilia Sehr, AP Chemistry/ AP Physics Harvard graduate Professor, Cecilia.Sehr@bishoplynch.org
- Gaby Ortega, St. Francis of Assisi's Faith Formation and Youth Ministry Administrator, Gortega@stfoafrisco.org.
Work Preference
Work Type
Full TimePart TimeInternshipWork Location
On-SiteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier/ Crew Member
T-Swirl Crepes
03.2023 - 05.2024
Ticket Taker
FC Dallas Toyota Stadium
01.2023 - 08.2024
Concessions/ Lead Line Cook
AMC Theaters
09.2021 - 12.2023
High School Diploma -
Bishop Lynch High School
- Food Handlers (ServSafe 2021-2024)
- CPR/AED Red Cross Certification
- First Aid Training - Squire Roses 2022
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