Andrea L. Smith
Brookhaven,PA
Summary
Results-driven administrative manager with a strong foundation in enhancing operational efficiency and supporting team dynamics. Proven success in managing daily office operations for over 30 employees, coordinating logistics, and implementing effective office procedures to streamline workflow.
Overview
25
25
years of professional experience
Work History
Administrative Manager
PPR Note Co. - Financial/Real Estate Investments
Wayne, Pennsylvania
02.2014 - 03.2026
- Support for office of 30+ employees managed daily office operations and ensured efficient workflow.
- Handle personal financial documents at intake/purchase of loans.
- Maintained accurate records and organized filing systems for documentation.
- Oversaw document management systems for compliance and record-keeping.
- Drafting/Recording documents i.e. assignments/satisfactions.
- Performed data entry tasks into computer databases from paper documents.
- Coordinated scheduling and logistics for team meetings and events.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Implemented office procedures to improve operational effectiveness.
- Oversaw inventory management and procurement of office supplies efficiently.
- Preparing/Mailing of federally required letter campaign i.e. TILA, RESPA
- Constant interaction with financial services
- Assisted with HR with payroll administration, benefits administration, deductions and tax withholdings, updating HRIS software (Paylocity, Bamboo & Insperity). Worked with HR completing onboarding and offboarding tasks.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Developed and implemented administrative procedures to maximize efficiency.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
In-Home Caretaker
Self Employed Services
Brookhaven, Pennsylvania
12.2011 - 01.2014
- Provided daily personal care for family member with Alzheimer's to ensure comfort and support.
- Assisted in maintaining personal hygiene through showering and bathing assistance, toileting assistance and incontinence care management.
- Providing assistance with mobility needs.
- Dispensed medications according to physician's instructions and established protocols.
- Responded promptly to any medical emergencies that may arise.
- Delivered companionship and emotional support to enhance quality of life.
- Maintained safe and clean living environment through consistent housekeeping tasks.
- Assisted with housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Updated family members on changes in condition or behavior to ensure coordinated care.
- Maintained clean and well-organized environment for family member safety and happiness.
Medical Assistant / Receptionist
Lankenau Hospital
Wynnewood, Pennsylvania
01.2008 - 12.2011
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Assisted patients with check-in and appointment scheduling efficiently.
- Set up appointments for physician visits and procedures using calendar software.
- Verified and confirmed patient insurance eligibility for upcoming appointments to minimize service delays.
- Provided support with collecting copayments and deductibles.
- Facilitated communication between medical staff and patients to enhance understanding and care.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Responded promptly to requests from patients or staff members in a professional manner.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Prepared examination rooms and ensured cleanliness for patient readiness.
- Filed, retrieved, scanned, copied, and faxed medical records to support physicians and staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Supported with transcribed dictation (Spoken notes into a written medical document).
- Coordinated outreach efforts to streamline patient referrals to appropriate healthcare providers.
Conveyancer / Transaction Coordinator / Administrator
Long and Foster Real Estate Inc.
Newtown Square, Pennsylvania
12.2004 - 12.2007
- Work closely with a variety of title companies and mortgage companies in closing a sale of home
- Closed deals for over 120 agents within (2) Long and Foster Real Estate Inc., firms / Newtown Square and West Chester Office
- Order title report, review for clerical errors as well as assist in resolution of any objections on the title report that may affect settlement
- Review dates, deadlines and any changes that may appear on agreement of sale and/or addendums
- Order tax, water, domestic relations and patriot act certifications, request deed package if necessary, order escrow deposits for settlement
- Order Use and Occupancy keep in contact with agent to setup all necessary appointments for inspection and/or re-inspection
- Order all mortgage / home equity line of credit payoffs for seller
- Reviewed required mortgage exhibits with agent as well as coordinate mortgage charges with mortgage company to prepare final costs for agent / buyer and/or seller
- Schedule the date, time and location of settlement with all parties as well as sent notices
- Order monthly funds for conveyancing account checkbook thru headquarters as well as kept track of checkbook balance
Office Manager
Long and Foster Real Estate Inc.
Newtown Square, Pennsylvania
12.2003 - 12.2004
- Assist manager to ensure efficient operation of office’s practices and procedures
- Assist in managing staff as well as 100 agents
- Work with manager on marketing as well as recruiting materials
- Arranged orientation and training of new hires
- Kept record on listings, sales and settled files and processed as required
- Assist in any computer complications
- Kept record of all functions such as agent additions, terminations and transfer
- Created letters, memorandums and other general office correspondence
- Advertising, ad placement and ad writing
- Collect agent data and receipts reviewed for accuracy and submit to regional
- Worked closely with accounting department on all directions of the office
- Ordered office inventory and stationery
- Overseen receptionist and desk coverage
- Processed agents' commission checks with accounting and made sure they were paid
- Expense control on signs, office orders, inventory, stationary etc.
- All office management such as voicemail, computer problems, accounting issues, trash, cleaning, repairs, etc.
- General problem solving on system issues
- Helped with phones / making appointments when necessary
Office Administrator / Receptionist
Coldwell Banker Preferred
Newtown Square, Pennsylvania
12.2000 - 12.2003
- Handled various administrative tasks to support office operations
Education
Delaware County Community
01-2002
High School Diploma -
Archbishop John Carroll High School
Radnor, PA01-2001
Skills
- HR software proficiency - HRIS software (Paylocity, Bamboo & Insperity)
- Microsoft Word
- PowerPoint
- Excel
- TREND (Real Estate Program)
- Organizational skills
- Multitasking
- Results-oriented
- Detail-oriented
- Customer service
- Communication & verbal skills
Timeline
Administrative Manager
PPR Note Co. - Financial/Real Estate Investments
02.2014 - 03.2026
In-Home Caretaker
Self Employed Services
12.2011 - 01.2014
Medical Assistant / Receptionist
Lankenau Hospital
01.2008 - 12.2011
Conveyancer / Transaction Coordinator / Administrator
Long and Foster Real Estate Inc.
12.2004 - 12.2007
Office Manager
Long and Foster Real Estate Inc.
12.2003 - 12.2004
Office Administrator / Receptionist
Coldwell Banker Preferred
12.2000 - 12.2003
Delaware County Community
High School Diploma -
Archbishop John Carroll High School