Kendra Baxter Steveson
Olive Branch,MS
Summary
Driven and decisive expertise offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business. Skilled in talent acquisition, employee relations, and performance management. Excel at communication, leadership, and problem-solving to enhance organizational effectiveness. Committed to fostering inclusive workplace environments and driving HR initiatives that support business objectives.
Overview
7
7
years of professional experience
Work History
HRIS Manager
Hino Motors Manufacturing U.S.A
Marion, AR
07.2024 - Current
- Implemented best practices for maintaining high standards of quality control throughout each stage of production process.
- Conducted training sessions for users on how to utilize various features of the HRIS system.
- Designed custom queries using SQL language to extract specific data from a relational database environment such as Oracle or MS Access and SQL Server.
- Developed and implemented HRIS strategies to ensure data accuracy and integrity.
- Collaborated with other departments in order to identify areas where automation can improve efficiency and reduce manual processes.
- Generated periodic reports summarizing key performance metrics derived from the Human Resource Information System.
- Provided technical support related to the use of the HRIS system.
- Assisted in developing processes that allowed automated flow of data between multiple systems within an organization's IT infrastructure.
- Monitored compliance with federal, state, and local regulations regarding employee records retention policies.
- Managed user access levels in the HRIS system ensuring appropriate security protocols were followed.
- Investigated issues related to incorrect or missing data and resolved discrepancies through troubleshooting techniques.
- Created detailed reports from the HRIS database for management review and analysis.
- Performed data entry audits to verify accuracy of information entered into the system.
- Maintained employee records by entering new hires, changes, terminations. into the HRIS database.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Analyzed employment-related data and prepared reports.
- Prepared or maintained employment records using human resources management system software.
- Conferred with management to develop or implement personnel policies or procedures.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Interpreted and explained human resources policies, procedures or regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
Recruiter, Global Pediatric Medicine
Robert Half - St. Jude Children's Research Hosp.
Memphis, TN
03.2023 - 07.2024
- Sourced and screened potential candidates for open positions.
- Reviewed resumes, conducted phone screens, and managed candidate pipelines.
- Created reports on key recruitment metrics such as time-to-fill and cost-per-hire.
- Coordinated background checks on successful candidates prior to offer acceptance.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Facilitated job application processes for qualified candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Sourced, qualified and conducted screening interviews with job candidates.
- Scheduled or conducted new employee orientations.
- Hired employees and processed hiring-related paperwork.
- Developed job descriptions and postings to attract qualified applicants.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Negotiated salaries and other employment terms with successful applicants.
- Collaborated with hiring managers to understand position requirements.
- Referred suitable candidates to relevant departments for additional assessment.
- Provided feedback to unsuccessful applicants on the status of their applications.
- Organized recruitment activities such as career fairs, campus visits.
- Identified best practices for recruiting process improvement.
- Participated in industry networking events to build talent pipeline.
Benefits Manager
Adams Keegan
Memphis, TN
08.2020 - 03.2023
- Administering benefits for over 80 clients with 100 or more actively employed employees
- Build and maintain relationships with clients
- Helping the broker and sales consultant articulate client's current and future benefit needs
- implement sales strategies for carrier premium plan options
- Collaborate with the sales team (Consultants)and marketing department to achieve sales and business goals
- Process all benefit enrollments during appropriate open enrollment periods
- Improve sales and increase plan option profits
- Attend, support new client implementation meetings
- Assist assigned clients with any questions/concerns regarding benefits and all deductions
- Work with all internal departments to resolve escalated or recurring issues in a timely, accurate manner
- Maintain relationships with client satisfaction by monitoring benefit/client levels and presenting to management during benefit/business reviews
- Handling inquiries from clients and client employees regarding benefits, payroll, and garnishments
- Analyzing client requirements and working with clients payroll, HR, and IT staff to design appropriate solutions
- Serving as the key contact of benefit enrollments, open enrollment time frames, deductions, and claims on behalf of all employees
- Set up any/all arrears based on employees start dates/missed deducted pay periods
- Set up employee deductions using the Adams Keegan AK Pay Payroll system
- Complete employer forms for all Unum benefit claims
- Manage cancellations of active benefit deductions accordingly - based upon termination date as received
- Implement benefit garnishment deductions
- Properly set up contributions, pricing tables and match rules
- Approve appropriate deduction codes for new and existing clients
- Assist employees with all benefit inquiries via phone/email as requested
- Properly analyze client’s needs to resolve any issues /concerns
- Reassure clients/employees of benefit election time frames
- Provide clients/employees with supported documentation for all benefits.
- Calculated wages, including overtime, bonuses, commissions and deductions.
- Processed payroll in accordance with federal, state, and local regulations.
- Resolved payroll discrepancies by collecting and analyzing information.
- Reconciled the general ledger accounts related to payroll activities each month.
- Prepared and balanced end-of-period reports and reconciled payroll issues.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Recorded adjustments to previous pay-related errors.
- Verified past employment of candidate hires.
Account Manager – Molding Compounds Evonik
Nickey Warehouse Inc.
Memphis, TN
01.2018 - 08.2020
- Processed new and upcoming orders in Camelot, SAP and AS400
- Adequately responded to communications daily with customer’s analyst, senior rep, and all upper management regarding orders, facility visits, and other processes
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all customer interactions in the CRM system.
- Performed inventory audits in a timely and orderly manner to ensure all material and product is correctly accounted for
- Demonstrated both professional and personal accountability to achieve company goals
- Maintained relationships with clients and execute superior customer service and efficiency for high customer satisfaction.
- Analyzed client data and identified opportunities for growth.
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Bachelor of Science - Bioengineering
Tennessee State University
Nashville, TN05-2017
Skills
- Networking and Partnership Development
- Strategic Planning
- HR Trend Tracking
- New Hire Onboarding
- Equal Employment Opportunity (EEO)
- Recruitment strategies
- Applicant tracking
- Employee onboarding
- Benefits administration
- Payroll processing
- Data analysis
- Client relationship management
- Performance management
- Compliance management
- Effective communication
- Conflict resolution
- Team collaboration
- Process improvement
- HR software proficiency
- Employee engagement
- HR legal compliance
- Interviewing techniques
- Talent acquisition
- Metric tracking
- Onboarding and orientation
- HRIS software
- HRIS management
- Policy making and enforcement
- Leadership development
Timeline
HRIS Manager
Hino Motors Manufacturing U.S.A
07.2024 - Current
Recruiter, Global Pediatric Medicine
Robert Half - St. Jude Children's Research Hosp.
03.2023 - 07.2024
Benefits Manager
Adams Keegan
08.2020 - 03.2023
Account Manager – Molding Compounds Evonik
Nickey Warehouse Inc.
01.2018 - 08.2020
Bachelor of Science - Bioengineering
Tennessee State University