Andrea Lynch
Thornville,OH
Summary
With over 12 years of experience in the public sector, I am interested in transitioning back into a career in the insurance industry. I have proven expertise in customer service, administrative & management functions, complimented by a diverse background in insurance. I look forward to leveraging my analytical and professional skills to drive operational excellence while delivering results, fostering strong relationships, and providing excellent customer service to both customers, brokers/agents, and vendors.
Overview
29
29
years of professional experience
Work History
Zoning Clerk
Licking Township, Licking County
01.2017 - Current
- Compliance & knowledge of zoning laws and regulations
- Data & Records Management
- Public Relations
- Report Writing
Fiscal Officer
Licking Township, Licking County
01.2012 - Current
- Responsible for managing public funds - $6 million budget
- Managing payroll, HR, benefits, & administrative needs of township staff including Township Fire Department, Road Department, Zoning Department, & Trustees; Contract analysis and review
- Maintaining compliance with all County, State, & Federal Laws
Life Underwriting Service Supervisor
State Farm Insurance
01.2003 - 01.2008
- Customer service & conflict resolution
- Lead & mentor team
- Life Underwriting & Service Knowledge
- Management skills
- Multi-task & problem solving
- Risk Assessment
Life Underwriter
State Farm Insurance
01.2001 - 01.2003
- Customer Service
- Financial acumen
- Knowledge of insurance products, compliance, & regulations
- Risk assessment
- Delivered consistent results within designated authority levels by accurately assessing applicant insurability risks according to company guidelines.
- Evaluated medical records and financial information for accurate underwriting decisions.
Senior Fire Claims FCC & Field Adjuster - BI & PD
State Farm Insurance
01.1997 - 01.2001
- Communication, conflict resolution, & customer service
- Extensive knowledge of claim process & regulations
- Time management & ability to work independently
- Risk Assessment, establishing reserves, initial review and 1st contact claim settlement
- Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
Education
Post-Graduate studies - English
The Ohio State University
01-1996
Bachelor of Arts Degree - English
The Ohio State University
05-1995
Bachelor of Science -
Lakewood High School
05-1991
Skills
- Accounting & Bookkeeping
- Budgeting
- Cash Flow Management
- Compliance
- Customer Service
- Finance Analysis
- Grant Writing
- HR Administration
- Risk Assessment
- Strategic Planning
- Excel
- Uniform Accounting Software
- Word
Timeline
Zoning Clerk
Licking Township, Licking County
01.2017 - Current
Fiscal Officer
Licking Township, Licking County
01.2012 - Current
Life Underwriting Service Supervisor
State Farm Insurance
01.2003 - 01.2008
Life Underwriter
State Farm Insurance
01.2001 - 01.2003
Senior Fire Claims FCC & Field Adjuster - BI & PD
State Farm Insurance
01.1997 - 01.2001
Post-Graduate studies - English
The Ohio State University
Bachelor of Arts Degree - English
The Ohio State University
Bachelor of Science -
Lakewood High School