Regina Crutcher
Columbia,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Zoning Clerk
Maury County Government
05.2025 - Current
- Knowledge of County Zoning ordinances and Land Use Ordinances.
- Process Building Permits, Temporary Use Permits, and other Zoning applications
- Processed and filed documentation to maintain accurate records and support operational efficiency.
- Assisted in data entry for various government departments, ensuring accuracy and timely updates.
- Processed Accounts payable and receivables request from multiple vendors
- Oversaw inventory management, ensuring availability of supplies for daily operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information
Educational Assistant
Spring Hill Elementary School
08.2024 - 05.2025
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
Customer Service Manager
L&W Bits
01.2006 - 10.2022
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Controlled finances to lower costs and keep business operating within budget.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Service Representative
Franklin Women’s Center
01.1993 - 09.1999
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Teller
Sovran Bank
06.1990 - 01.1993
- Knowledge of County Zoning ordinances and Land Use Ordinances.
- Process Building Permits, Temporary Use Permits, and other Zoning applications
- Processed and filed documentation to maintain accurate records and support operational efficiency.
- Assisted in data entry for various government departments, ensuring accuracy and timely updates.
- Processed Accounts payable and receivables request from multiple vendors
- Oversaw inventory management, ensuring availability of supplies for daily operations.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information
Education
High School Diploma -
Spring Hill High School
Columbia, TN05.1990
Skills
- Time Management
- Process Improvement
- Cash Handling
- Exceptional Telephone Etiquette
- Customer Service
- Effective Workflow Management
- Client Relations and Retention
- Billing and Filing
- Verbal and Written Communication
- Customer Relations
- Collection Calls
- Accounts Payable/Receivable
Additional Information
District director for National Barrel Horse Association, responsible for producing barrel races,
Timeline
Zoning Clerk
Maury County Government
05.2025 - Current
Educational Assistant
Spring Hill Elementary School
08.2024 - 05.2025
Customer Service Manager
L&W Bits
01.2006 - 10.2022
Patient Service Representative
Franklin Women’s Center
01.1993 - 09.1999
Teller
Sovran Bank
06.1990 - 01.1993
High School Diploma -
Spring Hill High School