Andrea Maldonado
Summary
Hostess/Bartender with extensive experience in customer service roles, adept at ensuring guests feel welcome and comfortable. Passionate about serving customers well while exceeding customer expectations and maintaining a poise and sense of humor in demanding environments. Strong communication and people skills, committed to driving team success and delivering exceptional service.
Overview
1
1
year of professional experience
1
1
Certification
Work History
CASHIER
Chipotle Mexican Grill
09.2019 - 02.2021
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
HOSTESS
Brasa Rodizio
01.2020 - 01.2021
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Completed daily side work and opening and closing duties without fail.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
HOSTESS
Gatsby's landing
09.2019 - 02.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Backed up servers by checking on tables and retrieving items for guests.
- Delivered pick-up and curbside orders to guests.
Education
HIGH SCHOOL DIPLOMA OR GED -
Miami Springs Senior High School
Miami Springs, FLSkills
- Food preparation
- Sales
- Organizational skills
- Teamwork
- Multitasking
- Service Quality
- Reservation Management
- Hospitality Management
- Cash Handling
- Customer Service
- Microsoft Office
- Bartending
Roles And Responsibilities
- Greeted and seated customers, reducing wait times and enhancing dining experience.
- Managed take-out and delivery orders with accuracy, ensuring timely service.
- Handled reservations, optimizing seating and improving table turnover rates.
- Assisted kitchen staff by delivering take-out orders, contributing to smoother operations.
- Warmly greet guests, ensuring a welcoming atmosphere and enhancing overall satisfaction.
- Efficiently seat guests, optimizing table turnover and minimizing wait times.
- Monitor guest experience, promptly resolving issues to maintain high satisfaction.
- Coordinate with kitchen staff to manage wait times and seating, improving operational efficiency.
- Assist customers with orders, ensuring satisfaction and fostering loyalty through attentive service.
- Accurately handle transactions, maintain cash drawer balance, and enhance operational efficiency.
- Resolve customer issues promptly, contributing to a positive and welcoming dining experience.
- Keep dining area clean and restock utensils, ensuring a tidy and well-equipped environment.
Certification
- NY, American Bartenders School - 09/21/24
Languages
Spanish
Native or Bilingual
Timeline
HOSTESS
Brasa Rodizio
01.2020 - 01.2021
CASHIER
Chipotle Mexican Grill
09.2019 - 02.2021
HOSTESS
Gatsby's landing
09.2019 - 02.2020
HIGH SCHOOL DIPLOMA OR GED -
Miami Springs Senior High School