Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Andrea Mandubourg

Cypress ,TX

Summary

Professional investigator with expertise in handling complex cases and uncovering critical information. Known for strong analytical skills, effective communication, and adaptability in dynamic environments. Focused on team collaboration, maintaining high standards, and achieving impactful results through thorough evidence analysis and strategic problem-solving. Reliable, flexible, and adept at meeting changing needs and priorities.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Senior Special Investigator Level 3 Field

Nationwide Insurance Company
08.2007 - Current
  • Streamlined investigative processes with the implementation of advanced research techniques and tools.
  • Spearheaded cross-functional collaborations between departments or teams in multi-faceted investigations.
  • Improved team communication and collaboration by leading regular meetings to discuss ongoing cases and updates.
  • Expedited case closures by effectively prioritizing tasks based on urgency and importance.
  • Ensured compliance with all relevant laws, regulations, and policies while conducting investigations.
  • Promoted an ethical work environment at all times, adhering strictly to industry standards and best practices in special investigations.
  • Mitigated risks for clients by offering recommendations on preventive measures based on investigation findings.
  • Supported legal proceedings by providing accurate and detailed reports on investigation findings.
  • Enhanced case resolution efficiency by conducting thorough investigations and analyzing evidence.
  • Refined internal training programs to enhance the skillset of junior investigators within the organization.
  • Collaborated with law enforcement agencies to share information, facilitating successful case resolutions.
  • Strengthened client relationships by providing timely updates on investigation progress and outcomes.
  • Developed comprehensive case strategies through careful analysis of available information and resources.
  • Documented findings and prepared detailed reports.
  • Collaborated with federal agencies on investigations.
  • Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
  • Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
  • Prepared case reports from allegations, transcripts of interviews and physical evidence.
  • Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
  • Collected and preserved physical evidence, photographs and laboratory submissions.
  • Trained team members on agency processes, court procedures and investigation strategies.

All Lines Claims Adjuster

Progressive Insurance
04.2003 - 08.2007
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Prepared summaries of damage, payments, and policy coverage.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Education

Master of Science - Management And Leadership

Western Governors University
Salt Lake City, UT
12.2023

Bachelor of Science - Management And Marketing

McNeese State University
Lake Charles, LA
05.2000

Skills

  • Background checks
  • Courtroom testimony
  • Legal compliance
  • Detailed report writing
  • Risk assessment
  • Interviewing witnesses
  • Records management
  • Data review
  • Report development
  • Investigation management
  • Negotiation
  • Complex Coverage
  • Understanding of Medical Terms
  • Clinic Investigations
  • Litigation Management and Investigation

Certification

Fraud Claims Legal Specialist

Certified Insurance Fraud Investigator

Timeline

Senior Special Investigator Level 3 Field

Nationwide Insurance Company
08.2007 - Current

All Lines Claims Adjuster

Progressive Insurance
04.2003 - 08.2007

Master of Science - Management And Leadership

Western Governors University

Bachelor of Science - Management And Marketing

McNeese State University

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