Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Phenix Henderson-Millan

Tucson,AZ

Summary

Results-oriented investigation specialist with 12 years of experience in coordinating investigations, researching and reviewing case files and conducting interviews. Resourceful leader focused on keeping alert and open perspective during investigations while utilizing expert problem-solving in unlocking complex cases. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

SENIOR SPECIAL INVESTIGATOR

GEICO
01.2018 - Current
  • Investigators conduct a variety of complex investigations
  • Identified fraud indicates
  • Gather and preserve documentation/evidence
  • Recorded statement, advise stake holders on the status of the claims, create a concise written reports of the findings of files, assists in reducing potential new fraud cases
  • Apply the standards and ethics of the field and assist in educating the stakeholders of concerns.

BODILY INJURY INVESTIGATOR

GEICO
05.2012 - 12.2017
  • Answer inbound and outbound calls, set appointments, establish claims for GEICO insured and other parties, issue payment, and handle any concerns customers have about the claims process
  • Negotiate with unrep/rep bodily injury clients.

STUDENT WORKER

VALDOSTA STATE UNIVERSITY
08.2005 - 05.2012
  • Handle a variety of jobs through the semester including food service, librarian, research assistant, resident assistant
  • These jobs strengthen communication skills, networking, food safety, and research skills.

Education

MA Marriage and Family Therapy -

Touro University
05.2012

BA History -

Valdosta State University
12.2008

BA Criminal Justice -

Valdosta State University
12.2008

Skills

  • Negotiations
  • Microsoft Office
  • Preserving and Gathering Evidence
  • Communication and networking
  • FCLA- Fraud Claims Law Associate
  • Insurance Fraud
  • Interrogation Skills
  • Trend Evaluations
  • Evidence Collection and Preservation
  • Report Preparation
  • Records Handling
  • Evidence Collection
  • Claims Resolution
  • Compliance Assessment
  • Data Review
  • Federal, State, and Local Laws Knowledge
  • Background Checks
  • Interviewing Witnesses
  • Insurance Fraud Expertise
  • Property Claims
  • Litigation Resolution
  • Coverage Assessments
  • Claims File Management Processes
  • Claims Investigations
  • Data Analysis
  • Database Management

References

Upon request

Timeline

SENIOR SPECIAL INVESTIGATOR

GEICO
01.2018 - Current

BODILY INJURY INVESTIGATOR

GEICO
05.2012 - 12.2017

STUDENT WORKER

VALDOSTA STATE UNIVERSITY
08.2005 - 05.2012

MA Marriage and Family Therapy -

Touro University

BA History -

Valdosta State University

BA Criminal Justice -

Valdosta State University

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Phenix Henderson-Millan