Jennifer Benthin

• Conducted field and desk investigations for personal and commercial lines claims, including workers' compensation, property theft, fire, water damage, slip-and-fall incidents, foreign objects in food, and product liability.

• Investigated automobile claims involving vehicle damage, bodily injury, medical provider fraud, organized fraud rings, jump-in claims, staged accidents, and low-velocity impact allegations.

• Supported casualty/no-fault vertical team by conducting complex claims investigations in New York and Michigan, enhancing overall case resolution.

• Analyzed claims involving medical providers, attorneys, and staged accident rings to identify organized fraud patterns and inform investigative strategies.

• Interviewed involved parties, gathered and reviewed evidence, documented findings, and prepared clear investigative reports and claim file notes.

• Collaborated with claims professionals, legal partners, vendors, and internal stakeholders to ensure timely and effective claim resolution.

• Applied investigative expertise, claims knowledge, and fraud indicators to identify inconsistencies, emerging trends, and potential organized activity.

• Mentored colleagues and contributed to departmental training, quality initiatives, and process improvement efforts.

• Facilitated development and rollout of vendor full file handling project to streamline operations.

• Led team of vendor SIU case managers handling core automobile and property claims.

• Performed monthly quality assurance reviews and observations to improve efficiency, consistency, and investigative quality.

• Delivered coaching and feedback aligned with Liberty Mutual standards and performance expectations.

• Coordinated workload planning, vendor management, and case-handling quality to ensure consistent service delivery.

• Evaluated workflows to improve documentation quality and refine investigative methods.

- Managed and resolved personal injury protection and casualty claims, ensuring compliance and customer satisfaction.

- Reviewed medical treatment, claim documentation, liability, damages, and settlement factors.

- Supported automobile bodily injury and property damage claims, focusing on low-velocity impact claims and optimizing medical management processes.

- Used claims-handling knowledge to support fair, accurate, and timely claim resolution.

- Trained, coached, and assisted team members as team lead, enhancing team knowledge and performance.