Katherine Abernathy
Phoenix
Summary
Dynamic Sr. Special Investigator at Farmers Insurance Company with expertise in social media investigations and intelligence gathering. Proven track record in mentoring teams and expediting case closures. Skilled in report preparation and time management, ensuring compliance and identifying fraud effectively.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Senior Special Investigator
Bristol West Insurance Company
Phoenix
02.2026 - Current
- Conduct recorded statements and perform virtual scene canvasses to collect witness accounts and corroborating evidence.
- Coordinate with law enforcement and external partners to obtain records and verify facts.
- Perform background and social media investigations to identify fraud indicators, associations, and asset information.
- Investigate complex fraudulent insurance claims and prepare detailed investigative reports to support recovery, subrogation, and potential prosecution.
- Manage multiple investigations concurrently while maintaining chain-of-custody and documentation standards.
- Refer applicable claims to the NICB and DOI.
Sr. Special Investigator- Social Media
Farmers Insurance Company
Phoenix
02.2021 - Current
- Conducted thorough investigations into claims to identify fraud and ensure compliance with company policies.
- Conducted and reviewed background reports on every claim, investigated each subject on all social media platforms thoroughly, and created accurate reports with social media findings in a timely manner.
- Reviewed and analyzed complex insurance claims, identifying inconsistencies and potential fraudulent activities.
- Mentored junior investigators, sharing best practices to elevate team performance and investigative outcomes.
- Expedited case closures by effectively prioritizing tasks based on urgency and importance.
Med/PIP Claims Adjuster
Farmers Insurance Company
Phoenix
01.2018 - 02.2021
- Evaluated and processed insurance claims to ensure compliance with company policies and regulations.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Education
Bachelor of Science - Psychology
Northern Arizona University
Flagstaff 09.2014 - 12.2017
Skills
- Intelligence gathering
- Social Media Investigations
- Fraud investigation
- Report writing
- Background verification
- Case management
- Team collaboration
- Time management
Timeline
Senior Special Investigator
Bristol West Insurance Company
02.2026 - Current
Sr. Special Investigator- Social Media
Farmers Insurance Company
02.2021 - Current
Med/PIP Claims Adjuster
Farmers Insurance Company
01.2018 - 02.2021
Bachelor of Science - Psychology
Northern Arizona University
09.2014 - 12.2017