Andrea Manies
Houston
Summary
I am a highly motivated individual with excellent customer service skills and I have been working in public service positions for well over 20 years. My extensive experience in public relations started when I was in high school. This experience expanded from a variety of serving positions in restaurants to working in Five (5) star hotels. In addition to hotel and restaurant positions, I have also worked as a teacher aid with preschoolers. My most recent experience has been a dedicated customer service representative in the health care industry. Throughout my career I have consistently been motivated to maintain customer satisfaction and contribute to company success. Resourceful Medicare Insurance Agent known for high productivity and efficient task completion. Possess specialized skills in policy customization, client needs analysis, and regulatory compliance ensuring tailored insurance solutions. Excel in communication, empathy, and problem-solving, fostering trust and long-term relationships with clients.
Overview
24
24
years of professional experience
Work History
Medicare Insurance Agent
Harte Hanks
Houston
05.2024 - Current
- Educated clients on Medicare plans and coverage options.
- Assisted clients in completing enrollment applications and documentation.
- Conducted needs assessments to determine appropriate Medicare solutions.
- Built relationships with existing customers to encourage renewals and referrals.
Insurance Agent
Advantage Health Services
Houston
07.2022 - 04.2024
- Assisted clients in selecting appropriate insurance coverage options.
- Evaluated client needs through detailed consultations and assessments.
- Processed policy applications and ensured compliance with regulations.
- Educated clients on policy features, benefits, and terms clearly.
Licensed Insurance Agent
Select Quote Insurance
Houston
08.2020 - 06.2022
- Working Mainly with Select Quote Senior - I began as an enrollment specialist for Medicare Advantage plans through all carriers.
- I also am a Customer Care Advocate, where I call our clients to make sure their plan is working well and then cross sell to our other division.
- I have my Life and health license.
Marketing Manager/Leasing Director
Texas Renters.com
07.2018 - 07.2020
- I sign up home owners to lease their homes and have us manage.
- I list the homes for lease on MLS and approve applicants after they have gone through our credit and background checks.
- My duties also included listing all homes that the tenants give notice and we place them back on the market.
- I work directly with homeowners and suggest pricing.
Licensed Real Estate Agent
Re/Max Signature
Houston
01.2017 - 07.2018
Customer Service/Claims
Employer Plan Services Inc.
10.2014 - 06.2016
- Some of my responsibilities included, answering calls from providers or members to discuss claims and benefits.
- Worked in our Clearing house data base to match members claims for processing.
- Programs used: Excel, Smart Data Solutions and Vantanex.
- A TPA for medical insurance for self-funded limited medical policies.
Office Coordinator
Allison Audiology
Houston
02.2014 - 09.2014
- I helped run the office for a small Audiology office.
- My duties included, answering phones and scheduling appointments.
- I would also, process and submit medical claims to insurance companies.
- Programs I used included: Hearform, Excel, and Microsoft Office.
Office Manager
Dr. Ronald Massey Ph.D. & Associates
Conroe
01.2013 - 02.2014
- I run the office for a private practice psychologist.
- Duties include making appointments for patients, posting payments from insurance companies and patients.
- Solving insurance claims issues when they are denied.
- Programs used, Therapy Appointment, Microsoft Excel and Word.
- Familiar with claims clearinghouse Office Ally.
Customer Advocate
Blue Cross Blue Shield
San Angelo
12.2008 - 06.2012
- I took calls from medical professionals regarding the processing of claims, member benefits and any other questions the provider or a facility representative had.
- Within a fast pace environment, I successfully and continuously focused on the ever changing world of medical insurance.
Preschool Teacher Assistant
Interfaith Child Care
The Woodlands
03.2006 - 09.2008
- As an Preschool Teacher Assistant I worked with young children from ages 3 to 4 on art projects, supervised educational games and read stories to ensure their successful preparation for educational growth.
Customer Service
Garden Ridge Pottery
The Woodlands
09.2005 - 03.2006
- I assisted customers with store and product complaints.
- Additionally, I greeted customers entering the store to ascertain what each customer wanted or needed.
Head Waiter
Emril's Delmonico
New Orleans
01.2002 - 08.2005
- I managed a team of three (3) wait staff to ensure perfect dining experiences for customers in a Five (5) Star restaurant.
- I also guaranteed positive customer experiences and resolved all customer complaints.
Education
High School Diploma -
Klein High School
Spring, TX01.1992
Skills
- Courteous demeanor
- Energetic work attitude
- Strong organizational skills
- Creative problem solver
- Excellent communication skills
- Fast learner
- Customer Service skills
- Telephone inquiries
- Telecommunication skills
- Multi-line phone usage
- Medicare knowledge
- Customer relationship management
- Sales strategies
Accomplishments
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction., Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers., Handled guest complaints, maintaining a positive dining experience for all., Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Career Overview
I am a highly motivated individual with excellent customer service skills and I have been working in public service positions for well over 20 years. My extensive experience in public relations started when I was in high school. This experience expanded from a variety of serving positions in restaurants to working in Five (5) star hotels. In addition to hotel and restaurant positions, I have also worked as a teacher aid with preschoolers. My most recent experience has been a dedicated customer service representative in the health care industry. Throughout my career I have consistently been motivated to maintain customer satisfaction and contribute to company success.
Timeline
Medicare Insurance Agent
Harte Hanks
05.2024 - Current
Insurance Agent
Advantage Health Services
07.2022 - 04.2024
Licensed Insurance Agent
Select Quote Insurance
08.2020 - 06.2022
Marketing Manager/Leasing Director
Texas Renters.com
07.2018 - 07.2020
Licensed Real Estate Agent
Re/Max Signature
01.2017 - 07.2018
Customer Service/Claims
Employer Plan Services Inc.
10.2014 - 06.2016
Office Coordinator
Allison Audiology
02.2014 - 09.2014
Office Manager
Dr. Ronald Massey Ph.D. & Associates
01.2013 - 02.2014
Customer Advocate
Blue Cross Blue Shield
12.2008 - 06.2012
Preschool Teacher Assistant
Interfaith Child Care
03.2006 - 09.2008
Customer Service
Garden Ridge Pottery
09.2005 - 03.2006
Head Waiter
Emril's Delmonico
01.2002 - 08.2005
High School Diploma -
Klein High School