Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LESTER GARCIA

Doral,Fl

Summary

Personable, energetic and friendly individual well-suited for roles requiring excellent communication skills and genuine passion for helping others. Developed strong problem-solving abilities in fast-paced environments combined with understanding of sales principles and customer service techniques. Adaptable and quick to learn new processes, seeking to transition into new field where these skills can be applied and expanded.


Overview

3
3
years of professional experience

Work History

Medicare Insurance Agent

DH Insurance
08.2024 - 04.2025
  • Conducted thorough needs assessments for each client, identifying suitable plan options based on individual requests and needs.
  • Contributed to a positive work environment through proactive collaboration and open communication with colleagues and management staff alike.

Insurance Agent /Associate Financial Analyst

Bankers Life Insurance Company Of America
04.2023 - 08.2024
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

Customer Service Representative

Amotec Staffing Agency
09.2022 - 04.2023
  • Handled escalated calls efficiently, maintaining professionalism under pressure while finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Associate of Science - Physical Therapist Assistant

Miami-Dade College
Miami, FL

Skills

  • Active listening
  • Call center experience
  • Computer proficiency
  • Professional telephone demeanor
  • De-escalation techniques
  • Building rapport
  • Service upselling
  • CRM software proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Medicare Insurance Agent

DH Insurance
08.2024 - 04.2025

Insurance Agent /Associate Financial Analyst

Bankers Life Insurance Company Of America
04.2023 - 08.2024

Customer Service Representative

Amotec Staffing Agency
09.2022 - 04.2023

Associate of Science - Physical Therapist Assistant

Miami-Dade College

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LESTER GARCIA