Austin Boyd
Grand Prairie,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
7
7
years of professional experience
Work History
Sales Associate
RaceTrac
06.2021 - 09.2021
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Achieved perfect attendance and on-time record.
Delivery Driver
DoorDash
05.2019 - 02.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Fostered positive working relationships with regular customers.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Delivered packages to customer doorsteps and business offices.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- uccessfully avoided time delivery delays by carefully planning best routes.
Cook
Whataburger
04.2020 - 10.2020
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Communicated closely with servers to fully understand special orders for customers.
- Ordered and received products and supplies to stock kitchen areas.
- Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
- Maintained central standardized recipe and ingredient repository with nutritional and cost information.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Transitioned between breakfast and lunch service.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Construction Worker
Holland Commercial Services
06.2020 - 08.2021
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Loaded, unloaded and moved material to and from storage and production areas.
- Recognized and reported potential project challenges and assisted with solutions.
- Gathered and disposed of worksite debris to remove safety hazards.
- Assisted with successful, time-sensitive renovations of various structures.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Observed safety regulations on job sites to minimize accidents.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Attended safety trainings and workshops offered by employer, bolstering overall knowledge of appropriate measures and determining areas requiring improvement.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
Sales Associate
Family Dollar
02.2020 - 08.2021
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Completed inventory counts and ordered merchandise.
- Performed cash, card and check transactions to complete customer purchases.
- Engaged with customers to effectively build rapport and lasting relationships.
Detailer
Carwasher
05.2021 - 09.2021
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Shined vehicle windows and windshields to remove water spots.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Painted engine components and related parts by using spray gun or aerosol can and masking material.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
Retail Sales Associate
Aeropostale
12.2019 - 02.2021
- Seasonal Help for Christmas season.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Sales Associate
TJ MAX
07.2016 - 12.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Seasonal help only
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Completed orders and organized product deliveries to meet customer timetables.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Representative
Sherwin Williams Co
06.2023 - 12.2023
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
GED -
Grambling State University
Grambling, LA08.2028
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales
- Point of Sale Knowledge
- Records Maintenance
Timeline
Sales Representative
Sherwin Williams Co
06.2023 - 12.2023
Sales Associate
RaceTrac
06.2021 - 09.2021
Detailer
Carwasher
05.2021 - 09.2021
Construction Worker
Holland Commercial Services
06.2020 - 08.2021
Cook
Whataburger
04.2020 - 10.2020
Sales Associate
Family Dollar
02.2020 - 08.2021
Retail Sales Associate
Aeropostale
12.2019 - 02.2021
Delivery Driver
DoorDash
05.2019 - 02.2021
Sales Associate
TJ MAX
07.2016 - 12.2016
GED -
Grambling State University