Andrea Martin
Pontiac,MI
Summary
Dynamic and compassionate Office Patient Coordinator at Dental Arts Company, adept at enhancing patient care through efficient scheduling and effective communication. Proven ability to implement workflow improvements, ensuring compliance and accuracy in EHR systems. Skilled in addressing client concerns while providing personalized support, fostering a positive patient experience.
Overview
42
42
years of professional experience
Work History
Office Patient Coordinator
Dental Arts Company
Pontiac, MI
03.1983 - 08.2024
- Coordinated patient scheduling to optimize appointment flow and reduce wait times.
- Managed patient records using electronic health record (EHR) systems for accuracy and compliance.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Home Care Provider
Private Client
Pontiac, MI
10.2023 - 07.2025
- Provided personalized care plans to meet individual client needs.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications as prescribed, maintaining accurate records.
- Monitored clients' health conditions and reported changes to family members.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Hotel Front Desk Clerk
Main Stay Suites
Auburn Hills, MI
08.2022 - 09.2023
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations.
- Resolved guest inquiries and complaints, enhancing customer satisfaction.
- Collaborated with housekeeping to maintain room readiness and cleanliness standards.
- Processed reservations using hotel management software, ensuring accuracy in bookings.
- Conducted nightly audits to verify financial transactions and maintain accountability.
Education
No Degree -
Dorsey Business School
Livonia, MIHigh School Diploma -
Pontiac Northern High School
Pontiac, MISkills
- Strong communication and people sckills
- Regulating day to day office activities running smooth and efficiently
- Electronic records management
- Patient confidentiality
- Basic knowledge of dental terminology procedures and billing
- Insurance verification
- Familiarity with dental software(Open Dental)
- Appointment scheduling
Timeline
Home Care Provider
Private Client
10.2023 - 07.2025
Hotel Front Desk Clerk
Main Stay Suites
08.2022 - 09.2023
Office Patient Coordinator
Dental Arts Company
03.1983 - 08.2024
No Degree -
Dorsey Business School
High School Diploma -
Pontiac Northern High School