Nicole Ramirez
Coos Bay
Summary
Compassionate Patient Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical records management, and insurance verification. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and streamline office operations.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
Work History
Office Patient Coordinator
Senior Life Solutions - PMC
Coquille
04.2025 - Current
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with registration and insurance verification processes.
- Communicated with healthcare providers to ensure smooth patient flow.
- Maintained accurate patient records using electronic health systems.
- Collaborated with medical staff to improve patient experience and satisfaction.
- Educated patients on office policies, procedures, and available services.
- Processed medical forms and ensured compliance with data privacy regulations.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Coordinated patient appointments and maintained appointment schedule.
- Processed referrals from primary care providers for specialist consultations or treatments.
- Created monthly reports detailing productivity levels of providers within the practice setting.
- Prepared patient charts prior to visits as well as updated records after each visit.
Provider Care Coordinator Representative
Inland Empire Health Provider
Rancho Cucamonga
07.2024 - 12.2024
- Coordinated patient care plans with healthcare teams and providers.
- Scheduled appointments and managed patient follow-up.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Educated clients on available resources and services within their communities.
- Ensured compliance with state regulations related to healthcare service provision.
- Reviewed insurance authorizations for medical procedures and services.
- Communicated with healthcare providers to gather necessary documentation.
- Processed patient information using electronic health record systems.
- Coordinated with billing departments to resolve authorization issues.
- Tracked pending authorizations to ensure timely processing.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Performed administrative duties such as filing, copying, scanning, faxing.
- Researched information as necessary to resolve customer inquiries or issues with authorizations.
Client Benefit Coordinator
San Gabriel Pomona Regional Center
Pomona
06.2022 - 07.2024
- Managed employee benefits enrollment and changes effectively.
- Assisted staff with benefits inquiries and resolved issues promptly.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Coordinated benefits communication and ensured compliance with regulations.
- Reviewed and updated benefits documentation to reflect current offerings.
- Collaborated with vendors to facilitate benefit plan administration and changes.
- Processed benefit enrollment forms, changes, and terminations.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Checked accuracy and completeness of benefits applications and documents.
- Provided guidance on claims processing procedures to ensure timely payments.
Education
Roosevelt High School
Eastvale , CASome College (No Degree) - Animal Science
Riverside City College
Riverside, CASkills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Compliance management
- Client communication
- Data privacy compliance
- Problem solving
- Attention to detail
- Time management
- Customer service
- Office administration
- Electronic records management
- Healthcare industry
- Organizational skills
- Patient care coordination
- Case management
- HIPAA compliance
- Medical terminology
- Patient registration
- Verbal and written communication
- Critical thinking skills
- Claims processing
- Filing and recordkeeping
Languages
English
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Office Patient Coordinator
Senior Life Solutions - PMC
04.2025 - Current
Provider Care Coordinator Representative
Inland Empire Health Provider
07.2024 - 12.2024
Client Benefit Coordinator
San Gabriel Pomona Regional Center
06.2022 - 07.2024
Roosevelt High School
Some College (No Degree) - Animal Science
Riverside City College