Amber Brown
West Union,Ohio
Summary
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Experienced with providing compassionate patient care and supporting daily living activities. Utilizes effective communication and attention to detail to enhance patient well-being. Knowledge of healthcare protocols and teamwork fosters supportive and efficient care environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Patient Coordinator
Adena Pike Medical Center
Waverly, OH
05.2022 - Current
- Oversaw patient registration and insurance verification processes to enhance operational efficiency. Managed appointment scheduling and maintained comprehensive medical records. Directed phone communications and ensured accurate information scanning for office organization.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
STNA/PCA
12.2018 - Current
- Geri psych patients but also pulled to medical floors. Vitals, finger sticks, personal care, and charting, and anything else the nurses ask for.
STNA/Unit Clerk
08.2021 - 04.2022
- Work as unit clerk making and receiving phone calls, check doctor and nurses orders and file charts. Also answer call lights and help patients as needed and anything else asked of by doctors and nurses. It's a med-surg floor.
Manager
08.2011 - 10.2018
- General manager, took care of banking, orders, vendors. Also worked as a cashier and anything else that needed to be done.
Education
High School Diploma - Basic, General
05-1997
Skills
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Electronic records management
- Attention to detail
- Patient care
- Patient documentation
- Patient records management
- Patient registration
Certification
STNA
Languages
English Proficiency
Interests
Love helping others, reading and being around my family and friends
Timeline
Office Patient Coordinator
Adena Pike Medical Center
05.2022 - Current
STNA/Unit Clerk
08.2021 - 04.2022
STNA/PCA
12.2018 - Current
Manager
08.2011 - 10.2018
High School Diploma - Basic, General
Section name
Worked as a STNA from 1998-2008. Currently took my classes to become a STNA again.