Andrea Mata
Chelsea,MA
Summary
Dynamic professional with strong customer service skills and bilingual communication. Proven ability to enhance customer satisfaction through effective multitasking and team collaboration.
Overview
9
9
years of professional experience
Work History
Waitress
Mi Pais Family Restaurant
Lynn, MA
04.2024 - 02.2025
- Provided exceptional customer service to enhance dining experience for every customer.
- Took accurate food and beverage orders in a timely manner.
- Handled cash transactions and processed payments efficiently.
- Kept server areas clean and stocked to increase efficiency while working tables & tablets.
Front Desk Receptionist
Staybridge Suites/ Holiday Inn Express
Revere, MA
02.2022 - 04.2024
- Greeted and assisted guests, ensuring exceptional customer service at front desk.
- Managed reservations and check-ins using hotel management software.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated with housekeeping and maintenance teams for room readiness.
- Occasionally assisted bartender (stocking liquor, washing napkins, helping to close bar.)
Customer Experience Coordinator
TJ Maxx, TJX Companies
Saugus, MA
11.2019 - 10.2021
- Developed customer feedback strategies to enhance satisfaction and loyalty.
- Coordinated training programs for staff to improve service delivery and product knowledge.
- Analyzed customer interactions to identify trends and recommend operational improvements.
- Mentored junior team members on best practices for handling customer concerns effectively.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Cashier
Market Basket
Lynn, MA
08.2016 - 06.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Efficiently scanned & bagged customers items, ensuring the customers needs are met.
Education
High School Diploma -
Lynn Classical High School
Lynn, MASkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cash handling
- Bilingual
- Data entry
- Front desk operations
- Sales and retail experience
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Waitress
Mi Pais Family Restaurant
04.2024 - 02.2025
Front Desk Receptionist
Staybridge Suites/ Holiday Inn Express
02.2022 - 04.2024
Customer Experience Coordinator
TJ Maxx, TJX Companies
11.2019 - 10.2021
Cashier
Market Basket
08.2016 - 06.2018
High School Diploma -
Lynn Classical High School